Health Navigator (Bilingual Spanish)

Health Navigator (Bilingual Spanish)

Astrana Health, Inc. is seeking a compassionate, motivated, and bilingual (Spanish/English) Health Navigator to support patient outreach, preventive care initiatives, and care coordination activities. The Health Navigator serves as a key liaison between patients and the care team, helping patients navigate the healthcare system, schedule appointments, close preventive care gaps, and stay engaged in their health journey. The ideal candidate is customer-service oriented, organized, comfortable making a high volume of outbound calls, and passionate about improving patient outcomes through proactive outreach and education.

Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services
• Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform.
• Maintain all patient data in compliance with the organization's PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

Qualifications

• Must reside in Greater Los Angeles area to fulfill occasional onsite requirements
• Must be fluent in Spanish
• Minimum of high school diploma or GED; Associate's degree or higher preferred
• At least one (1) year of healthcare related experience
• Reliable transportation and willingness to travel to office locations and provider sites as needed
• Ability to keep a high level of confidence and discretion when dealing with sensitive information
• Ability to prioritize and effectively multi-task
• Excellent organizational skills and strong attention to detail
• Excellent analytical critical reasoning
• Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues
• Excellent customer service skills
• Ability to work independently with limited supervision
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)

• You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience
• Medical Assistant certification
• Call center or sales experience
• Electronic medical record and/or practice management system experience
• You thrive in a fast-paced environment
• You are self-driven, a quick learner, patient, and able to work with people of different personalities

Environmental Job Requirements and Working Conditions

• This role follows a hybrid work structure where the expectation is to work onsite 3 days and 2 work from home 2 days on a weekly basis, Monday through Friday, standard business hours.
• The home office for this role is located at 328 S. First St. #F Alhambra, CA 91801.
• The total pay range for this role is $22 - $25 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at View email address on click.appcast.io to request an accommodation.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

About Astrana Health, Inc.

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.