Automotive Retail Store Associate

Looking to join our team? Here’s what we’re looking for! If you understand customer's needs, love to provide a fantastic customer service experience, and ready to be a part of an exceptional team, you are what we are looking for in a team member in our Retail store in Tolleson, AZ. We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with how you work, then we’d love to chat with you! Job overview The Retail Store is looking to add someone to their team who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a team‑oriented, values‑driven environment. Employees enjoy strong benefits, growth opportunities, and the chance to be part of a supportive, family‑rooted company with over 70 years of automotive expertise. Here are the specifics: Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications. Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change. Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location. Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team. Reverse loan tickets upon return and restock merchandise in designated locations. Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution. Route returned products to Quality Control (QC) for inspection and, once disposition is determined, ensure items are placed in the correct inventory location. Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate. Safely operate material-handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products. Assist with light product repairs, labeling, stamping, or preparation as needed. Support special projects and operational tasks during downtime to maintain efficiency and organization. Maintain regular, reliable attendance and adhere to all safety and operational standards. Perform additional duties as assigned to support business needs. Adhere to all company policies, procedures, and safety protocols. Take ownership of assigned responsibilities and follow through on commitments. Embrace and live out Speedway Motors core values. Adapt to changing priorities and demonstrate flexibility in a dynamic work setting. Seek opportunities for continuous improvement and professional growth. Perform other duties as assigned. Perform other duties as assigned. We’ll take care of you – here's how! We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always. Comprehensive Health, Dental and Vision Insurance Retirement Plan with Company Match Paid Time Off Paid Holidays Continuing Education Reimbursement Wellness Program and Healthy Living Reimbursement Discount on Speedway Motors Product and Referral Bonuses Growth Opportunities Paid Parental Leave An extremely supportive team Opportunity to utilize your strengths and be creative Work Environment This role is performed in a retail environment and typically involves a combination of sitting and standing while assisting customers in-store and over the phone. Must be able to lift up to 50 pounds at times. Regular use of standard office equipment such as computers, phones, printers, and filing cabinets. Work is performed in a mixed retail, office, and warehouse environment with moderate exposure to noise or hazard work. What you’ll need to succeed in this position: High School Diploma or GED required. 1 year experience in customer service or similar environment. Must be able to communicate effectively both verbally and written in the English language. Strong attention to detail and able to follow established procedures. Basic computer skills and ability to learn order entry and point-of-sale (POS) systems. Able to work independently as well as effectively in a team environment. Able to resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills. Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred. Comfortable learning technical product information and asking questions to build knowledge. Preferred Experience: Bilingual in English and Spanish. About Speedway Motors: Speedway Motors is the oldest speed shop in the USA. We’re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: #J-18808-Ljbffr