Desktop Support Analyst

Desktop Support Analyst

Seeking a Desktop Support Analyst to deliver on-site technical support within a dynamic corporate environment. This role involves providing second and third-level assistance for hardware, software, and network issues, ensuring end-user productivity and system integrity.

Key Responsibilities

• Deliver senior-level support for end users regarding hardware and software issues on desktop and laptop computers.
• Troubleshoot and resolve network connectivity problems for remote and on-site users.
• Support and configure mobile devices, including Blackberries, Windows Mobile Devices, Android, and iPhones.
• Maintain and update the universal computer image and software packages using configuration management systems such as SCCM and Altiris.
• Monitor hardware and software compliance, administer software updates, and manage patches across the desktop environment.
• Document procedures for hardware and software configurations to ensure consistent deployment and troubleshooting.
• Manage email client configurations and troubleshoot issues within Microsoft Outlook.
• Administer Active Directory to support user account management and permissions.

Required Qualifications

• In-depth knowledge of interacting with a variety of hardware and software platforms, including Microsoft Windows operating systems and device drivers.
• Proficiency with the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to configure and troubleshoot email clients such as Microsoft Outlook.
• Experience with Active Directory administration.
• Work authorization to be employed on a W-2 basis.
• On-site work environment in Tampa, FL, with a requirement for on-site presence three times per week.

Preferred Qualifications

• Experience supporting mobile device management for Blackberries, Windows Mobile, Android, and iPhones.
• Familiarity with configuration management systems like SCCM and Altiris.
• Knowledge of software compliance monitoring and patch management processes.

About Delphi-US - Peacemakers in the Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.