Hospital Liaison

About Rotech At Rotech Healthcare Inc., we are more than a medical equipment provider—we’re a trusted partner in patient care. We empower patients to manage their health from the comfort of their homes with a range of home medical equipment products, including ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic solutions. With hundreds of locations across 45 states, our compassionate support and high-quality products help patients live comfortably, independently, and actively. Overview and Responsibilities Job Summary : You will serve as a vital connection between hospital staff and our home care services. You will closely coordinate with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) for home use. Shift Tuesday and Saturday, 9 am–6 pm Essential Job Duties and Responsibilities Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges. Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge. Provide education to patients and caregivers on proper equipment use and maintenance. Maintain accurate documentation—including referral forms, insurance verification, delivery tickets, and activity logs. Support emergency equipment needs and troubleshoot issues as they arise. Participate in quality improvement initiatives to meet company and JCAHO standards. Maintain strong relationships with hospital personnel and act as a trusted resource for discharge planning. Provide in‑service training and CEU programs as needed. Represent the company at trade shows and professional events. Travel to patient homes for equipment setup and follow‑up using a company vehicle. Why Join Us? Make a meaningful impact on patient outcomes by ensuring safe and timely transitions to home care. Work in a collaborative healthcare environment with supportive leadership. Receive specialized training on respiratory and DME equipment. Enjoy a dynamic role that blends clinical coordination, patient education, and fieldwork. Qualifications Background check (company‑wide) with individualized assessment approach. Drug screening as applicable. Compliance with healthcare facility credentialing process as applicable. Valid driver’s license and clean driving record in state of residence. High school diploma or GED equivalent (required). Preferred: experience working with medical equipment or in a healthcare setting. Familiarity with medical billing practices and insurance reimbursement. Background in medical administration and record management. At least three years of related work experience. Knowledge of medical terminology. Strong mathematical skills. Excellent verbal and written communication in English. Ability to interpret and respond to various forms of communication. Handles sensitive information with discretion and confidentiality. Organized, time‑management, problem‑solving skills. Works well both independently and as part of a collaborative team. Attention to detail while managing multiple tasks. Technical & Equipment Proficiency Use of email and internet for communication and research. Navigation of Microsoft Outlook, Word, and Excel. Operation of standard office equipment (fax, copier, printer, phone, computer/tablet). Safe loading, unloading, and securing of equipment according to company policy. Understanding and operation of home respiratory equipment and supplies. Troubleshooting and performing basic mechanical repairs on equipment. Physical & Environmental Demands Lifting and transporting equipment up to 65 lbs. Continual sitting, standing, walking, talking, and listening throughout the day. Close visual work with small print on screens and paperwork. Regular contact with patients and equipment, with potential exposure to pathogens. Driving a company vehicle for the majority of the workday. Benefits Generous paid time off and paid holidays. Overtime pay for non‑exempt positions (as applicable). Commission for Account Executives; bonus and incentive opportunities. Fixed and variable car reimbursement for Area Managers and Account Executives. Car, mileage, and telephone reimbursement (as applicable). Employee discount and recognition programs. Employee Assistance Program (EAP). 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage. Life insurance, disability, accidental death, identity protection, and legal services. Meru Health mental health and Mercer SmartConnect Medicare programs. Livongo Diabetes and High Blood Pressure programs. HealthCare Bluebook and RX Savings Solutions programs. Hepatitis B (HEPB) and TB vaccinations. Equal Opportunity Employer Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other protected characteristic. #J-18808-Ljbffr Rotech Healthcare