Credit and Collections Manager

Credit And Collections Manager

Finance & Accounting | Seattle, United States | Remote

Atlassian is seeking a Credit and Collections Manager to lead the Credit and Collections function for the AMER region. This regional people manager role is accountable for delivering reliable operational outcomes through a team, strengthening credit and collections controls, and partnering cross-functionally to reduce risk, improve cash performance, and support Atlassian's quote-to-cash priorities across AMER.

You're a great fit for this role if you're a hands-on people leader who builds high-performing teams, uses data to drive decisions, operates with strong judgment, and can balance customer empathy with disciplined credit and collections practices. An ideal candidate is comfortable leading through change, coaching others, improving processes, and influencing partners across Accounting, Revenue, Sales, Customer Support, and IT.

If you're ready to help scale a critical regional finance operation at Atlassian, we'd be glad to have you on board.

In this role, you'll get to:

• Lead day-to-day Credit and Collections operations through a team, ensuring clear priorities, service levels, controls, and escalation paths.
• Manage, coach, and develop team members by setting expectations, providing regular feedback, supporting career growth, and building a culture of accountability and continuous improvement.
• Oversee credit assessment, credit limit management, credit monitoring, collections, disputes resolution, and customer account reviews.
• Review and approve complex or escalated credit check requests in line with approved credit policies, risk appetite, and business needs.
• Use credit risk analysis and portfolio insights to identify emerging customer risk, recommend mitigation plans, and communicate trade-offs to stakeholders.
• Partner closely with Sales, Customer and Partner Advocates, Sales Operations, Revenue, Accounting, and IT to align credit decisions, resolve customer issues, and protect Atlassian's financial position.
• Design and execute collections strategies that improve timely recovery of outstanding debts while maintaining a thoughtful customer experience.
• Establish team targets, operational priorities, and performance routines for key metrics such as DSO, Collections Efficiency Index, aging, average days delinquent, dispute cycle time, and write-off trends.
• Review monthly and quarterly Accounts Receivable subsidiary and general ledger reconciliations, AR aging analysis, allowance for doubtful accounts, bad debt provisioning, and AR flux analysis.
• Own or contribute to updates for the Credit Check Policy, Collections Policy, Allowance for Doubtful Accounts Policy, and Write-Off Policy.
• Lead process improvement, automation, documentation, and control enhancement efforts that increase scalability, accuracy, and team effectiveness.
• Coordinate audit requirements for internal and external auditors, ensuring timely, accurate responses and appropriate remediation of findings.
• Communicate operational performance, risks, decisions, and recommendations clearly to leaders and cross-functional stakeholders.
• Support ad hoc projects and related finance initiatives as business needs evolve.

On your first day, we'll expect that you have the following:

• A degree in Accounting, Finance, Business, or a related field.
• 7+ years of progressive experience in Accounts Receivable, Credit, Collections, Order to Cash, or a related finance operations function.
• 3+ years of people leadership experience, including responsibility for coaching, performance management, prioritization, and team development.
• Strong knowledge of credit management, collections, disputes, AR accounting, reconciliations, allowance for doubtful accounts, write-offs, and related controls.
• Experience leading operational processes in a multinational, shared services, BPO, SaaS, technology, or similarly complex environment.
• Demonstrated ability to use data, metrics, and root-cause analysis to improve operational performance and influence decisions.
• Strong stakeholder management skills, with the ability to partner with Sales, Accounting, Revenue, IT, Customer Support, and other cross-functional teams.
• Excellent written and verbal communication skills, including the ability to explain credit and collections decisions, risks, and trade-offs clearly.
• Experience improving processes, strengthening controls, creating documentation, and supporting audit requirements.
• High attention to detail, strong judgment, and the ability to balance strategic priorities with hands-on operational execution.

It's also great if you have the following:

• Experience with Oracle Fusion.
• Proficiency with major ERP and accounting systems such as SAP, NetSuite, or similar platforms.
• General ledger, revenue accounting, billing operations, or broader quote-to-cash experience.
• Experience implementing automation, reporting dashboards, workflow improvements, or system enhancements for AR, Credit, or Collections.
• Experience leading teams through change, transformation, or operating model improvements.
• CPA preferred.