Front Desk Agent

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity).

Responsibilities include verifying reservation information, registering guests, and securing payment for hotel guests upon arrival. The position also involves orientating guests to the hotel, providing general information, and responding to guest inquiries as requested. The Front Desk Agent maintains a cash bank ensuring accurate processing of cashier transactions and daily deposits. They are responsible for posting of guest charges to established hotel accounts and cashiering functions to include but not limited to cash and credit card settlements. The role also includes the sales and redemption of hotel gift certificates, processing new card accounts, producing cards, and distributing brochures to registered hotel guests only. The Front Desk Agent has access to the system player rating to input hotel reservations and explains the player rating system and card benefits to hotel guests. They must exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. The position requires consistently delivering positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. It also demonstrates a commitment to ensuring responsible gaming and responsible alcohol service.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous work experience as a front desk agent, reservations, or hotel cashiering experience preferred. Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time. Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff. Must be able to speak English. Professional appearance and demeanor. Ability to work in a fast-paced environment. Knowledge of the local area and attractions is a plus. Minimum age requirement is 18.

EDUCATION and/or EXPERIENCE: Associate's degree preferred. MATHEMATICAL SKILLS: Basic math skills. Language Skills: Must be able to speak and understand English. PHYSICAL DEMANDS: Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds. Constantly walking up to distances of 500 ft. during shift. Frequently stooping, reaching.

WORK ENVIRONMENT: Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk/stand on tile/mats/carpet/cement.

Benefits include multiple benefit plans to suit your needs, paid time off, 401K opportunities, and positive and respectful work environment where diversity is valued. Generous employee discounts on dining, retail, amusements, and hotels. Community volunteer opportunities.