Director of Risk Management

Director of Risk Management

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts: 8:00 A.M – 4:00 P.M 35 Hours

Duties & Responsibilities: The Director of Risk Management oversees the daily operations of the risk management department by performing administrative and operational duties that focus on high-quality results. Assesses and identifies current and potential risks affecting patient safety and fiscal operation. Ensures delivery of patient-centered, cost-effective quality services across the continuum of care, optimal utilization of resources and compliance with applicable local, state, federal rules, regulations and security standards. Essential Duties and Responsibilities: Leads the day-to-day operation of the department and risk management prevention and control program, following guidelines and regulatory requirements and monitors overall effectiveness of the program and departmental activities. Partners with senior leadership and other key stakeholders to define the strategic direction and operational plan for advancing risk management programs, ensuring alignment with the System's mission, values, and business goals. Develops and implements quality assurance program and related services, and establishes program and service goals and priorities. Identifies problems and recommends and/or implements standard, costeffective measures for service improvement. In consultation with appropriate staff, conducts ongoing review of existing policies and standard operating procedures to identify gaps or discrepancies and implement revisions, as necessary, and reviews and evaluates patient and public safety policies, procedures, and standards. Oversees various committees, assessing and predicting changes in risk. Conducts research and studies to identify and analyze trends in risk and may participate in special risk studies. Compiles, reviews and interprets risk data, and presents key findings to various committees and other stakeholders and creates strategies and recommendations for interventions and appropriate control measures. Serves as a principal advisor and key resource to senior leadership and other parties, and as liaison between appropriate agencies, on all matters pertaining to patient and public safety, risk assessment, and other factors relating to security excellence. Investigates accidents and incidents involving safety matters and promptly reports to the appropriate local, state and federal public health and regulatory agencies. Analyzes and documents accidents and incidents, utilizing appropriate tools and other applicable methods of analysis, to identify contributing factors and other safety concerns. Partners with senior leadership to develop and maintain alert monitoring and reporting procedures and to create strategies and action plans to address potential risks, reduce the likelihood of these risks, and lessen the impact of risks if/when they occur. Prepares and/or actively participates in the development of the fiscal year expense, revenue and operating budgets. Ensures operations run within budgetary guidelines, reviews budget requests for risk management services and monitors all risk management-related expenses and purchases. Collaborates with appropriate parties to identify organizational needs; monitors staff and resource utilization and makes adjustments required to ensure that initiatives and staff are supported with appropriate resources. Assists in the development of training programs and provides orientation, training, and guidance to staff. Routinely assesses staff learning needs, identifying gaps and evaluating the quality and effectiveness of the programs. Implements necessary changes in trainings and development to maximize productivity, effectiveness and efficiency of staff. Provides education and information on patient and public safety protocols and prevention techniques to clinical and non-clinical staff, community members, patients and caregivers. Ensures ongoing compliance and maintenance of the NYC Health + Hospitals policies and procedures with national standards and other applicable external regulatory requirements, guidelines and accreditation authorities, as well as safety and quality management standards. Maintains an Environment of Care under accreditation standards by ensuring ongoing maintenance of all required departmental regulatory accreditations. Participates in internal/external quality assurance/performance improvement (QA/PI) activities, programs, and training, as required. Performs other related duties, as directed.

Minimum Qualifications: Master's degree from an accredited college or university in Risk Management, Health Administration, Business Administration or in a related health care specialization, and three (3) years of experience in risk management, control, and prevention, leading and implementing quality and risk management programs, managing and analyzing risk data, and performing other functions related to risk management in a hospital or a health care setting, one (1) year of which must have been in a responsible administrative, managerial or supervisory capacity; or Bachelor's degree from an accredited college or university in fields, as described in "1" above, and four (4) years of risk management experience, as described in "1" above, two (2) years of which must have been in a responsible administrative, managerial or supervisory capacity; or Bachelor's degree in the disciplines as described in "1" above; and two (2) years of clinical, patient care or equivalent experience in a hospital or health care setting, plus two (2) years of related experience, as listed in "1" above, one (1) year of which must have been in a responsible administrative, managerial or supervisory capacity; or A satisfactory equivalent of education, training, and/or experience. Certified Professional in Healthcare Risk Management (CPHRM) or current license and registration to practice as a Professional Nurse, Nurse Practitioner or other similar clinical designation, may be substituted for one (1) year of experience, however, all incumbents must have at least a bachelor's degree and one (1) year of responsible administrative, managerial or supervisory experience, as described in "1" above.

Benefits: NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

How To Apply: If you wish to apply for this position, please apply online.