IT Support Specialist

Job Description

Job Description

We are looking for an IT Support Specialist that will be responsible for supporting our computer network and users in many capacities. You will be a key contributor to our company’s success and the long-term goals we plan to implement. This is an addition to our current staff.

Who We Are:

Transteck Inc family of dealerships is one of the largest Heavy Duty Truck dealer groups with 13 locations and 4 body shops, in the North East United states. We have over 200 trained technicians, over $5,000,000 in parts inventory and utilize state of the art facilities. Our large size means that we have the resources to provide the best-in-class facilities, training and equipment while working with the industry leader in large heavy-duty trucks. But despite our size, our 13 locations located from Pittsburgh to New Jersey through Maryland to Northern VA are all small enough to get the personal touch needed to keep you trained and motivated. All our facilities are kept clean and the pace fast as we strive to keep our customer trucks on the road. We offer Benefits Including : Competitive Wages, Medical Insurance (Capital Blue Cross), Dental and Vision Insurance, Short Term Disability and Long Term Disability Insurance, 401k with employer match.

Responsibilities:

• Setup new and refurbished equipment as per end user requirements.
• Perform necessary updates and upgrades to Operating Systems and a variety of other software applications used within our different departments.
• Install necessary peripherals such as printers and scanners to local machines as well as within the network.
• Assist with Help Desk tickets to provide users with speedy resolutions to their wide array of issues including but not limited to:

- Resolve basic network issues such as Wireless connections and Local Area Networks among other systems.

- Document issues and resolutions properly for record keeping and posterity.

- Consistently follow up with users to insure proper function after issue resolution.

- Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.

Qualifications:

• Good written and verbal communication skills for interacting with end users.
• Experience with and a solid understanding of Windows 10 Professional
• Proficient in Microsoft Office (Knowledge of Office 365 Administration a plus)
• Basic understanding of wireless networks and Overall computer knowledge
• Must be malleable and quick to adjust to a fast-paced environment.
• Willingness to take initiative with a can-do attitude.
• Good interpersonal skills
• Dependable, punctual and proactive
• Aptitude & Attitude – we’ll teach you the rest!