Senior IT Support Specialist
Dragados
Senior IT Support Specialist
Respond to user questions and requests for assistance via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through problem-solving steps and provide technical support to ensure productivity.
- Maintain professionalism and provide timely, accurate customer service.
Installation and configuration
- Install and configure new hardware, software, operating systems, and peripherals like printers.
- Set up workstations for new employees, including creating user accounts and granting necessary access.
- Assist with the deployment of new applications and systems.
System maintenance and security
- Perform routine maintenance, such as applying updates and patches, to ensure stability and performance.
- Conduct regular backups to prevent data loss and perform data recovery if needed.
- Monitor systems for potential security threats and ensure network security.
Training and documentation
- Train employees on how to use new hardware and software effectively.
- Create and maintain user-friendly documentation, manuals, and knowledge bases.
Other duties
- Monitor and report on system performance, issues, and resolutions.
- Track IT assets and manage inventory.
- Liaise with vendors and external support providers when necessary.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 21 hours ago
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