Team Leader, Network Services

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software

• Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained

• Lead by setting a good example (role model) - behavior consistent with words.  Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

• Encourage creativity, risk-taking, & constant improvement amongst the team.  Recognize & celebrate team & team member accomplishments & exceptional performance.  Intervene when necessary to aid the group in resolving issues

• Communicate clear instructions to team members & hold them accountable to goals & objectives

• Provide regular status reports on tasks accomplished, current issues and progress toward goals.

• Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable

• Acts as level 3 support personnel for client issues that cannot be resolved by other support tiers

• Manage vendor relationships and escalate issues when appropriate

• Provide capacity, performance, uptime and security reporting as requested.  Implement industry best practices in terms of availability planning, security, scalability, and change management

• Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member

• Maintain a 99.5+% system uptime

Qualifications

Must Have Qualifications:

• 3+ Years of experience as a leader in Information Technology

• 3-5 Years of experience in Network Engineering

• This position requires on-site attendance

• Experience troubleshooting Network & Infrastructure issues

• History of Excellent Client Service Skills (communications & relationship management)

• Experience running multiple large technical projects simultaneously

• Communicates well both verbally and non-verbally

• Strong problem-solving and decision-making skills

• Ability to work effectively and with minimal direct supervision

• Ability to translate business requirements to technical deliverables

• Experience in the implementation & support of Cisco Networking Technologies, specifically:

• Cisco Campus Technologies 

• Cisco Wireless

Ability to work 100% on-site in Pontiac, Michigan

Nice to Have Qualifications:

• Experience administering monitoring solutions such as Solarwinds Orion

• BS or BA degree in networking, telecommunications or information systems or equivalent experience

• Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center)