Sales Coordinator

Sales Coordinator

The Sales Coordinator provides timely, accurate administrative and operational support to Sales Representatives, Sales Managers, and Commodity Managers. The role coordinates customer orders, reports, communications, and follow-up activities to support excellent customer service, efficient order fulfillment, and achievement of Company objectives.

Essential Duties and Responsibilities

• Provide daily administrative and operational support to Sales Representatives, Sales Managers, and Commodity Managers
• Answer phones and emails, respond to routine inquiries, and route customer or operational matters to the appropriate team member
• Enter and maintain customer orders accurately, including quantity, price, product, customer, ship-to location, delivery instructions, and special instructions, in Company and customer systems as required
• Monitor order status from entry through confirmation, delivery, receipt, cancellation, or resolution; communicate updates and escalate issues promptly
• Coordinate with Product and Commodity Managers to obtain current inventory, availability, load-time, and supply information for the Sales Team and customers
• Support customer communication by distributing approved market updates, weekly load times, product availability, and supply-related notices under the direction of the Sales Representative or Manager
• Track customer fill rates, contract activity, order changes, deductions, and other service metrics; prepare reports and flag exceptions for follow-up
• Assist with outside purchases, transportation coordination, product transfers, troubled-file documentation, and order-related adjustments as directed
• Coordinate with Accounting and the Sales Team to follow up on delinquent invoices, customer deductions, credits, and supporting documentation; escalate unresolved items
• Maintain accurate customer, pricing, contract, and order documentation in accordance with established procedures and authorization levels
• Coordinate recurring and special projects, reports, customer communications, meetings, and follow-up items for the Sales Team
• Provide back-up support to Customer Service and Sales Representatives during absences or periods of increased workload
• Assist with Marketing initiatives, customer materials, samples, promotions, and events as assigned
• Protect confidential customer, pricing, sales, and Company information
• Perform other duties as assigned

Job Requirements and Qualifications

• Associate degree or at least two years of relevant work experience; an equivalent combination of education and relevant experience may be considered
• One or more years of sales support, customer service, order management, logistics, produce, agriculture, or related experience preferred
• Strong attention to detail and organizational skills, with the ability to maintain accurate orders, records, reports, and follow-up activities
• Excellent written and verbal communication skills and a professional, customer-focused approach
• Ability to manage multiple priorities, consistently meet deadlines, and work effectively in a fast-paced environment
• Ability to build and maintain positive working relationships with customers, receivers, vendors, and employees at all levels
• Sound judgment and the ability to recognize issues, research information, and escalate matters within established authority levels
• Ability to work effectively as part of a team and independently complete assigned tasks
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Power BI; experience with Famous, EDI, iTrade, FoodLink, or similar sales/order systems is preferred
• Ability and willingness to work Monday through Friday and occasional weekends, holidays, or extended hours as business needs require
• Occasional travel may be required