Closing Shift Manager

Shift Manager

Arrive at work at the scheduled time in a clean, neat uniform with hair properly restrained and clean.

Ensure every customer receives a consistent product and competent service in a clean environment. When a breakdown in any area occurs make amends for the customer in excess of their expectations and take appropriate action to ensure that the problem is not repeated.

Control labor costs according to the average-hourly report. Maintain appropriate staffing to ensure make line times and delivery out times within acceptable standards. Route delivery orders to ensure reasonable service times for all customers. Restrict access to the cash drawer and double-check your work to avoid accounting errors.

Label boxes and cut pizzas in order to catch any mistakes before they leave the store. Answer phones, expedite delivery and carry out orders, make pizzas and perform any other kitchen tasks as needed.

Accept orders until the end of service at 2 a.m. Check out delivery drivers. Count down cash drawer. Settle credit cards. Review tasks to ensure kitchen is closed properly and delivery staff have finished closing tasks assigned to them.

Category Specifications

A shift manager at Aver's Pizza is expected to be able to produce the first $100.00/hour in sales in the kitchen. Additional kitchen staff is added beyond this volume.

Average time out for all deliveries should be under 20 minutes when properly staffed and trained. Fewer than 1 in 10 deliveries should be older than 25 minutes when routed. Make-line times for all pizzas should average under 3 minutes. Cash over/short should be within $5.00 at the end of any shift.

Job Requirements

A prospective manager at Aver's Pizza should possess knowledge of the names of major city streets and a layout of the city to aid in routing deliveries.

Physical endurance is needed as a manager must stand for long periods of time without sitting and be able to pull hundreds of pizzas from the oven and cut and box them.

Aver's Pizza managers must be friendly, outgoing, patient, and “people persons.” An ability to manage stress, manage time, and prioritize is required as the restaurant environment is the exact opposite of an assembly line – varying from day to day, hour to hour, and resisting the formation of a comfortable routine.

Responsibilities

• Greets all customers in a warm, sincere, and helpful manner
• Takes orders and serves meals and beverages promptly and courteously
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Complies with and enforces all safety policies and procedures

Qualifications

• High school diploma or high school equivalency diploma preferred
• Excellent communication skills, verbal and written
• Point-of-sale (cash register) and credit or debit card processing skills
• Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Able to work evenings to late night, weekends, and holidays