Shift Manager

Shift ManagerPay: $20–$27/hr (all-in average — base + period performance bonus + secret shopper bonuses combined)Schedule: Doors open 11am, close 10pm — 7 days a week. Open availability required (7am-10pm, any day, including weekends and holidays).Job Type: Full-timeIf you're ready to run a shift end-to-end — open to close, customer to crew, coach to call — read on.Five Guys is one of the few quick-service spots that's still actually fresh. No frozen patties. Hand-cut fries. Hand-prepped to order. We're hiring Shift Managers at our location.What The Work Actually Looks LikeYou're the manager on duty. The entire shift is yours — every station, every subdepartment, every decision. Shift Leaders and crew look to you for the call. You enforce food safety, run cash management, handle customer recovery, and solve whatever problems come up — equipment, scheduling, staffing, you name it. Lunch and dinner rushes are when this role earns its keep — you keep the team locked in and the standards visible.What You'll DoOwn your shift from start to finish — help facilitate shift changes and closesOversee the entire shift and all subdepartments — kitchen, line, register, dining room, back-of-houseLead pre-shift huddles, set the day's focus, debrief at shift changeEnforce food safety and quality control — every order goes out at the Five Guys standardHandle cash management — drops, deposits, drawer counts, bankingHandle customer issues directly — that's the SM call, not the crew'sCoach Shift Leaders and crew in real-timeCommunicate clearly with the AM and GM about how the shift ranWho You Are1+ year of restaurant management experience requiredOpen availability required — weekends, mornings, and closing shiftsAvailable to open or close the store when neededYou make decisions when nobody else is around to askYou're comfortable coaching, correcting, and developing your teamServSafe Manager certification preferred (we provide training and cover the cert if you don't have it)Stamina to stand a full shift and lift up to 50 lbs occasionallyWhat You EarnPeriod performance bonus — paid every 4 weeks when the store hits gradeSecret shopper bonuses — when your shift scores a perfect customer experience, you get paid extra on your next paycheckTwo weeks of paid vacation per yearFree Five Guys meal every shiftPaid training, including ServSafe certificationReferral bonus when you bring in someone who gets hiredThe path from here is Assistant Manager, then General Manager. Most of our AMs and GMs came up through Shift Manager. Your General Manager isn't a corporate trainee passing through — they're invested in this store and in your career here. We also run three locally-owned Five Guys stores in the Lexington area, so if your situation changes, you can transfer to a different location instead of starting over somewhere new.Apply now. We're hiring year-round.