GTM Process & Automation Manager

We champion continuous learning and innovation. feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. Experience a High-Performance Culture and Clear Purpose: Location: Remote in these states: ShipBob is looking for a GTM Process & Automation Manager to improve the design of our North American sales processes and optimize the systems that support them. You'll decide what those processes should be, shape how Salesforce, Gong, and every other system in the sales workflow are set up and used to support them, and drive consistent adoption across the team. The goal is better sales outcomes: stronger pipeline, higher conversion, and more time spent selling. You'll build with Salesforce, Gong, Clay, Claude, and n8n, and partner with Enablement so every change lands with training and accountability. You'll own adoption and consistency reporting to leadership and bring data and a point of view to every recommendation. This is an individual contributor role reporting to the Director of Revenue Strategy and Operations. Spend time with BDRs, AEs, managers, and sales leaders across Mid-Market and SMB to see how work gets done in Salesforce, Gong, and the other systems in the sales workflow. Find where the process itself is flawed, where the field has worked around it, and where systems add friction instead of removing it. Map the path an AE takes from first meeting to closed-won, noting every system they touch, and inventory the manual tasks BDRs and AEs repeat today. Bring insights from field conversations, system data, and call recordings. Improve the process design, then build the solution yourself: workflow automations in n8n, AI agents and skills in Claude, signal-based prospecting plays in Clay, and configuration in Salesforce and Gong. Own adoption of every process and system change you ship, from launch until it sticks. Build adoption into the workflow itself through automation, in-system guardrails, and prompts, and give managers simple inspection routines to reinforce it. Define adoption, consistency, and outcome metrics for everything you ship, and own that reporting across the North American sales org. Use it, plus the adoption data, to refine or retire what isn't working. Make sure every change ships with documentation, training, and clear expectations so adoption starts on day one, not just a Teams announcement. Improve the design of core sales processes to drive better outcomes, including pipeline generation, stage conversion, and win rates. Ship automations and tools that stay in active use, each with measured impact. 8+ years in Revenue Operations, Sales Operations, Sales Enablement operations, or GTM engineering, ideally supporting a B2B sales team.

• A track record of improving a process's design after talking to the people who run it, then driving adoption until it stuck, with the data to prove it.
• Experience mapping end-to-end workflows across multiple tools and removing steps, whether through automation, integration, or consolidation.
• You can size what it costs in time and decide what's worth building.
• Proof you've built and shipped something people use: automations, AI agents, or internal tools. Hands-on experience with Salesforce and Gong. Experience with Clay, n8n, or similar workflow tools, and hands-on building with LLMs such as Claude, is a strong plus.
• The ability to turn field feedback and system data into a clear point of view, and to defend it with VPs and with reps.
• Comfort reporting adoption and consistency data to leaders and holding people accountable, constructively and without ego.
• You can run a working session with a rep in the morning and present a recommendation to a VP in the afternoon.

Medical, Dental, Vision & Basic Life Insurance

• Paid Holidays & Flexible Time Off Program
• ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

Diversity of experience and skills combined with passion is a key to innovation and excellence; Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .