Disaster Case Manager

Description

Summary:

This is a temporary disaster relief position lasting approximately 60 to 90 days with weekly recurring (up to 5-days per week) deployment to Uvalde County and Zavala County. Under the supervision of the Humanitarian Relief department, the disaster relief case manager is responsible for providing comprehensive case management, client resource navigation, emergency financial assistance, and direct support to individuals and families affected by crisis, displacement, economic hardship, and federally or locally declared disasters such as the July 12, 2025 Severe Weather and Flooding across numerous counties in the Archdiocese of San Antonio and across the state of Texas. The role includes delivering emergency assistance, stabilizing vulnerable households, coordinating disaster relief services, and supporting short-term recovery for impacted communities.

The Case Manager will drive the rapid response vehicle for outreach services, conduct home visits for survivor residents, and may be deployed to disaster-affected areas in Uvalde to provide disaster case management for community members and survivors impacted by flooding. All responsibilities must align with Catholic Charities’ mission of restoring dignity, promoting self-sufficiency, and responding compassionately to individuals during disaster or crisis.

Requirements

Position Responsibilities:

• Conduct client intake and needs assessment to determine eligibility, immediate needs, and long-term goals.
• Develop individualized service plans addressing core areas including housing, employment, documents, and benefits assistance.
• Maintain and report case notes and enter all client’s assistance to agency data platforms.
• Provide direct case management and supportive services, ensuring timely referrals to housing programs, food pantries, medical care, counseling, and legal services.
• Drive the rapid response vehicle to community locations to deliver emergency distributions (food, hygiene, clothing) and provide on-site case support.
• Assist clients with completing housing or benefit applications (e.g., Community Foundation of the Texas Hill Country, Connective, USDA, LTRG, etc.).
• Collaborate with Catholic Charities departments and community partners to ensure a holistic, wraparound service approach.
• Prepare weekly and monthly reports on client outcomes, service counts, and community engagement activities.
• Participate in ongoing professional development, training, and program meetings.
• Uphold safety, confidentiality, and the organization’s Code of Conduct at all times.
• Perform other duties as assigned by the Associate Senior Director, Senior Director, or VP of Programs.
• * Individualized Service Planning – Collaborate with clients to develop tailored service plans addressing needs such as housing, employment, food, hygiene, clothe, transportation, legal assistance, and access to healthcare (medical and mental health).
• * Direct Service Resource Navigation & Referrals – Provide case management, resource navigation, and direct support services, including referrals to partner agencies and internal programs, ensuring timely access to essential resources.
• * Client Empowerment – Guide clients toward achieving post disaster recovery and community integration through strengths-based and solution-focused approaches.
• * Case Documentation – Maintain accurate, timely, and confidential client records including intakes, assessments, service plans, and progress notes. Track progress toward program objectives using both external refugee databases and internal data systems.
• * Reporting & Communication – Regularly report on client progress, challenges, and significant issues to the Director/Manager and contribute to team meetings and program evaluations.·
• * Professional Development – Participate in ongoing training, workshops, and webinars to strengthen professional skills and ensure compliance with best practices and program requirements.
• * Cultural Competence – Demonstrate cultural sensitivity and adapt services to meet the diverse needs of local citizen, refugee and immigrant populations.
• * Collaboration – Work closely with internal teams and community partners to provide holistic, wraparound services that address immediate needs and long-term goals.
• Must ensure all staff, assigned to this position, complete required trainings in a timely manner.
• Must complete all required trainings in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.

Competencies:

Customer Service

Communication

Integrity / Honesty

Resilience

Results Oriented

Minimum Qualifications:

Education

• Bachelor’s degree in Social Work, Human Services, or related field preferred; OR a minimum of 1 year of relevant social service experience and/or disaster response and relief and or emergency management

License and Credentials

• Reliable transportation
• Valid driver license
• Valid vehicle insurance
• Must be at least 21 years of age
• Must have a clean driving record

Minimum Knowledge and Skills:

• Proficiency in client documentation, case management, and recordkeeping.
• Strong computer skills, including Microsoft Office, email, and database systems.
• Excellent organizational, written, and verbal communication skills.
• Critical thinking and problem-solving ability.
• Bilingual- English/Spanish preferred
• Able to work independently and collaboratively in a fast-paced environment
• Demonstrated commitment to cultural humility and trauma-informed care.

Travel Requirements:

Travel requirements for the position includes 20% local and 80% overnight per year.