Pharmacy Technician - Patient Support & Data Entry

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

Provides assistance to Pharmacists, both those in the facility and those at other locations. Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

18 years of age or older

~ High School Diploma or GED.

~ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).

~ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.

~ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

~ Communicate effectively in writing and verbally.

Proficient in pharmacy math for accurate dosage calculations.

Skilled at using multiple computer systems accurately and efficiently.

Experience in fast-paced, customer-facing environments.

At least one year of pharmacy technician experience in a retail or call center environment.

At least 18 months experience as a pharmacy technician with a certificate/registration by state as

granted by the state Board of Pharmacy or nationally recognized certification agency.

Experience providing customer service to internal and external customers, including meeting

quality standards for services, and evaluation of customer satisfaction.

Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting

documents). xhyhwjd

Fluency in Spanish and English

The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. Salary Range: $16.5 - $22 / Hourly