IT Generalist - Field Technician

IT Generalist/Field Technician

Lebanon, Ohio

Otterbein Senior Life has an opening for a fulltime, salaried IT Generalist/Field Technician. This position is located at Otterbein SeniorLife in Lebanon, OH. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware & peripheral equipment, both remotely and on-site. The position will do frequent travel to all Otterbein sites.

At Otterbein, you're more than an employee, you're a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Responsibilities:

• Support Center respond to calls, emails & tickets to resolve end user issues through remote or hands-on support
• Repair, rebuild, prepare & deploy new equipment as needed, including end user equipment such as computers & phones, as well as enterprise equipment such as firewalls, switches, access points & UPS units
• Resolve dial tone & other phone system issues
• Documentation Inventory, Support Center, Hardware, Software
• Support organization-wide Hikvision Camera System
• Support organization-wide server-based Nurse & Emergency Call Systems
• Collaborate with others to assess, design, implement, troubleshoot, monitor & improve the organization's network & technology as the organization grows

Qualifications:

• Minimum 2 years' experience supporting the I/T needs for multiple locations
• Customer 1 st Mentality
• Proficient with MS Office Suite of products, including Microsoft 365
• Knowledge & working experience with Active Directory
• Knowledge & working experience with Microsoft Windows O/S
• Knowledge of network cabling
• Cisco VoIP experience
• Organized and Detail Oriented
• A+ certification (additional I/T related certification is a plus)
• BS degree with an I/T or business related major or equivalent work experience
• Experience with Office365, working in a hybrid environment
• Must be able to lift up to 75 lbs, climb ladders & maneuver in cramped IT closets
• Strong written, verbal & interpersonal communications skills as well as an ability to work well independently & in a team environment.
• Must have reliable transportation and be willing to travel (locally or regionally)

Benefits:

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as an IT Generalist/Field Technician at Otterbein!