Retail Service Specialist-2

Retail Service Specialist‑2 – O'Reilly Auto Parts Bilingual candidates encouraged. Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position also assumes shift management responsibilities in the absence of Assistant or Store Managers. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom and ensure team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders are processed promptly and customers are notified of shipment arrivals. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store. Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members adhere to the posted work schedule, that changes/deviations are approved by management, and that team members clock in/out according to company policy. Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits per company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors, securing the building, arming/disarming security alarms, and checking/locking delivery vehicles in the secure area. All other duties as assigned. Qualifications Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions starting day one. Medical, dental, & vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr O'Reilly Auto Parts