Client Advisor

Summary

Join the store team as a Client Advisor delivering exceptional, personalized service to cultivate long‑term client relationships and drive sales. The role requires acting as a brand ambassador, creating memorable in‑store experiences, and using an entrepreneurial approach to grow your business. Success is measured by achieving commercial targets and fostering client loyalty through elevated client appointments.

Responsibilities

• Build and deepen client relationships to drive repeat business and lifetime loyalty.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture and maintain client data and cultivate new and existing client relationships.
• Deliver personalized, elevated client appointments and memorable in‑store experiences.
• Drive sales through key product pillars, convert clients through discovery, and provide styling guidance.
• Optimize store hospitality and amenities and act on client feedback and NPS performance.

Requirements

• Experience in retail, luxury retail, or relevant client‑facing roles such as hospitality.
• Proven track record of achieving commercial results.
• Strong communication skills and ability to connect with a diverse client base.
• Flexibility to work days, nights, weekends, and holidays.
• Proficiency with POS systems, client tracking tools, and Microsoft Outlook/email.
• Authorization to work in the United States.
• Desired: college/university degree and proficiency in additional languages.