Wine Retail Supervisor

Wine Retail Supervisor

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafs and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

The Wine Shop Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Retail Manager. Reports to the Store Retail Manager.

• Provides prompt, efficient and friendly guest service
• Educates guests about Italian wine and assists with wine tastings
• Receives and stocks wine and wine store merchandise
• Assists with wine store inventory, invoice review and requisitions
• Rotates, faces and replenishes merchandise and ensures highest quality standards are met
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Assists with scheduling and administrative duties
• Performs other duties as required or assigned

Qualifications:

• High school graduate or equivalent
• 2+ years of wine sale experience
• Excellent communication skills
• Basic math skills
• Extensive knowledge of wine, in particular Italian wine

Job Requirements:

• Availability to work onsite with a flexible schedule often including evenings and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits and Perks:

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!