Barista

Barista

The Barista prepares and serves quality coffee, specialty beverages, and light food items at Perks at Harlow's Casino Resort & Spa while providing exceptional guest service in a fast-paced casino resort environment. The position supports efficient operations, product consistency, cleanliness, and compliance with Starbucks recipes, Harlow's standards, and applicable health and safety requirements.

Essential Duties and Responsibilities:

• Greet and serve casino guests and team members in a friendly, courteous, and professional manner.
• Prepare and serve coffee, espresso-based beverages, teas, specialty drinks, and light food items according to Starbucks recipes and established Harlow's and Perks standards.
• Operate and maintain coffee machines, grinders, blenders, and related equipment safely and efficiently.
• Take and accurately process guest orders, cash transactions, and electronic payments using the point-of-sale (POS) system and established cash handling procedures.
• Maintain clean, organized, sanitary, and properly stocked beverage preparation and guest service areas, including creamer, sugar, napkins, and stir sticks.
• Stock food and display cases with fresh products, maintain attractive merchandise displays, and check expiration dates. Follow food safety, sanitation, product storage, and inventory rotation procedures.
• Monitor inventory levels, replenish supplies, and minimize product waste.
• Complete assigned opening, closing, and daily operational duties.
• Respond promptly and professionally to guest requests, concerns, and complaints to ensure a positive guest experience.
• Follow Harlow's policies and procedures and applicable local, state, and federal gaming, health, safety, and regulatory requirements.
• Maintain a safe environment for team members and guests. Immediately report unsafe conditions and team member or guest incidents to management or Security.
• Communicate effectively with guests and all levels of the Harlow's team.
• Maintain a positive, professional image when performing duties or representing Harlow's, and encourage others to do the same.
• Maintain regular, predictable attendance.
• Perform other related duties and responsibilities as assigned.

Required Skills and Abilities:

• Strong customer service, communication, and basic math skills.
• Ability to communicate effectively in English, verbally and in writing; multitask and work efficiently in a high-volume environment; operate POS systems; learn beverage preparation techniques; and understand Starbucks recipes applicable to the menu.
• Demonstrated professionalism, dependability, and teamwork.

Education and Experience:

• High school diploma or GED preferred.
• One (1) year of guest service and cashier experience preferred.
• Previous barista or food and beverage experience preferred; casino or hospitality experience is a plus.

Physical Requirements & Working Conditions:

• Busy casino resort environment with varying noise levels and guest traffic. Work involves hot beverages, equipment, and cleaning chemicals.
• Must be available to work flexible schedules, including weekends, evenings, and holidays.
• Ability to stand and walk for extended periods and frequently bend, reach, and perform repetitive movements.
• Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.