Patient Service Representative - FryeCare Family Physicians - Full time days

Job Description Patient Service Representative - FryeCare Family Physicians - Full time days (7469-1333) As a part of Duke LifePoint Healthcare, our community hospital is being supported with more resources than ever before. Duke LifePoint combines Duke University Health System's unparalleled expertise in clinical excellence, quality and patient safety with LifePoint Health's financial resources and extensive operational experience — making our hospital even stronger. Duke LifePoint Healthcare's pledge to our hospital and the communities we serve is quality, expertise and commitment. Responsibilities Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. Checking in patients and collecting accurate patient demographics, entering data into an electronic system and verifying insurance. Assisting in checking out patients and helping them with referral processing and scheduling processes. Collecting co‑pays and posting charges. Charge entry and patient balance processing. Distributing information to patients regarding office policies, procedures, information about the practice, etc. Explaining and enrolling patients in the patient portal. Additional responsibilities as needed. Qualifications Education: High school diploma/GED required with completion of a medical office assistant program preferred. Certification: Healthcare management/administration certification preferred. Experience: Minimum of 2 years of experience working in a medical office setting. #J-18808-Ljbffr