Call Center Representative

Pride Health is hiring a Call Centre Representative to support our client’s medical facility based in White Plains, NY 10604. This is a 3 months assignment (Possibility of extension or conversion) opportunity and a great way to start working with a top-tier healthcare organization!Job Details:Job Name: Call Centre RepresentativeLocation : White Plains, NY 10604Duration : 03 months with possibilities of extensionShift : M-F, 9-530pm ESTPayrate : $20-22/hr. on w2/Pay Rate is based on experience and educational qualifications.SummaryAnswers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.Complete all required documentation associated with the handling of calls and maintain complete and accurate records.Report laboratory results to clients and patients using established protocols.Follow through in a timely manner to resolve all issues and concerns.Provide education and guidance to clients about lab processes.Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.Required Work Experience:One (1) year of customer service and/or related health care experience is required.Must have hands on knowledge of medical terminology (REQUIRED)Must have strong time management and organizational skillsPreferred Work Experience:Previous related health care experience preferred.Physical and Mental Requirements:Sitting for long periods of time.Repeating motions that may include the wrists, hands , and/or fingers. (Typing)Knowledge:Proper telephone etiquette to handle customer inquiriesBasic knowledge of operating office equipmentUnderstand the importance of Quality Service and how it is measuredSkillsExcellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workersProficiency in basic computer skills (Word, Excel, Outlook)Ability to multi-task and work in a fast-paced environmentStrong organizational skillsAbility to analyze and solve problems.Good listening skillsAbility to maintain professional and tactful manner in stressful situationsAbility to deal with client information in a confidential mannerEducationHigh School Diploma or Equivalent(Required)Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.