IT Business Analyst

Primary Responsibilities: Partnerwith business stakeholders to understand, capture, and translatecomplex commercial and finance requirements into clear, actionablesystem specifications. Supportproject coordination activities including milestone tracking, statusreporting, and cross team dependency management to keep delivery ontrack Operateas an effective member of blended delivery teams, supporting end-to-endsystem changes through AbbVie's System Lifecycle (SLC) framework, frominitiation and design through testing and deployment Analyzeproposed system changes and new technical opportunities; assess andclearly communicate impacts, risks, and trade-offs to both technical andnon-technical audiences Performhands-on data analysis using SQL to investigate issues, validateoutputs, and deliver accurate, audience-appropriate insights across arange of business and technical stakeholders Contributeto business case development for new initiatives; proactively identifyand recommend opportunities for process improvement and operationalefficiency Createand maintain high-quality system documentation- including functionalspecifications, process flows, data dictionaries, and knowledge basearticles — to support a robust and shared understanding of supportedapplications Elicit,author, and refine agile user stories, requirements specifications,business process documentation, and solution design artifacts Plan,coordinate, and execute testing activities - including systemintegration testing (SIT) and user acceptance testing (UAT) - to ensuredelivered solutions meet defined business acceptance criteria Ensureall delivery activities adhere to AbbVie's division and corporatecompliance standards, including change management and documentationrequirements in ServiceNow and Kneat SLC Required Qualifications: 3-5years of experience in an IT Business Analyst or equivalent role;candidates with strong relevant experience at the lower end of the rangewill be considered Proficiency in SQL for data querying, investigation, and validation across relational data environments Demonstrated SDLC experience- with working knowledge of both waterfall and agile delivery methodologies Hands-on experience with ServiceNow for change management, incident tracking, or IT service management workflows Exceptionaldocumentation skills: ability to produce clear, structured, andwell-organized artifacts for both technical and business audiences Stronganalytical and problem-solving capabilities, with a track record oftranslating ambiguous business needs into well-defined requirements Excellentcommunication and stakeholder management skills- comfortablefacilitating working sessions and presenting findings to variedaudiences Preferred Qualifications: Experienceworking in pharmaceutical, biotech, or life sciences commercialenvironments, particularly in areas such as revenue management,gross-to-net, rebates, or pricing Familiarity with commercial and revenue management platforms (e.g. Model N Powered by N, Kernel Open Pharma, Flex or similar) Experience with reporting and analytics tools such as QlikView, Power BI, or Cognos Exposure to cloud-based data platforms or data lake environments (e.g., AWS, Azure) Prior experience maintaining system documentation within Kneat SLC or equivalent quality/lifecycle management tools #J-18808-Ljbffr