Referral Management Coordinator

Overview Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision coverage 401(k) plan with employer match Long-term and short-term disability Employee Assistance Programs (EAP) Paid Time Off (PTO) Extended Medical Benefits (EMB) Opportunities for continuing education and professional growth Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day! We can't wait for you to join our heart-centered team! Responsibilities The Referral Management Coordinator supports timely patient access by coordinating and managing referral requirements throughout the referral lifecycle. Monitors assigned referral work queues, identifies outstanding requirements, and follows referrals through resolution to help prevent delays in scheduling and patient care. Coordinates with physician offices, clinics, payer representatives, internal departments, and patients as appropriate to obtain required documentation, including primary care provider (PCP), Veterans Affairs (VA), Indian Health Service (IHS), and other payer-directed referrals. Maintains accurate and timely documentation of referral activity, proactively identifies and escalates barriers, and ensures appropriate follow-up in accordance with established workflows and payer requirements. Develops productive working relationships across departments and with external partners to support efficient referral management and a consistent patient experience. Demonstrates strong organization, attention to detail, accountability, adaptability, and the ability to independently manage assigned workloads while remaining responsive to departmental and operational needs. Qualifications Education: High school diploma; prefer some college Experience: One (1) year of experience in patient access, authorizations, referrals, medical office operations, revenue cycle, or a related healthcare setting preferred. Working Knowledge: General knowledge of insurance plans, payer referral requirements, medical terminology, healthcare documentation, and referral workflows preferred. Familiarity with PCP, VA, and IHS referral processes is strongly preferred. Every team member at OHH plays an integral role in our patients' experience. Theyare the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care.Every team member at OHH plays an integral role in our patients' experience. Theyare the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. The Referral Management Coordinator supports timely patient access by coordinating and managing referral requirements throughout the referral lifecycle. Monitors assigned referral work queues, identifies outstanding requirements, and follows referrals through resolution to help prevent delays in scheduling and patient care. Coordinates with physician offices, clinics, payer representatives, internal departments, and patients as appropriate to obtain required documentation, including primary care provider (PCP), Veterans Affairs (VA), Indian Health Service (IHS), and other payer-directed referrals. Maintains accurate and timely documentation of referral activity, proactively identifies and escalates barriers, and ensures appropriate follow-up in accordance with established workflows and payer requirements. Develops productive working relationships across departments and with external partners to support efficient referral management and a consistent patient experience. Demonstrates strong organization, attention to detail, accountability, adaptability, and the ability to independently manage assigned workloads while remaining responsive to departmental and operational needs. Education: High school diploma; prefer some college Experience: One (1) year of experience in patient access, authorizations, referrals, medical office operations, revenue cycle, or a related healthcare setting preferred. Working Knowledge: General knowledge of insurance plans, payer referral requirements, medical terminology, healthcare documentation, and referral workflows preferred. Familiarity with PCP, VA, and IHS referral processes is strongly preferred. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.