Travel Customer Service Representative

Travel Customer Service Representative

Rochester, Minnesota, United States

We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.

In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience. No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment.

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

What We Are Looking For

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service
• Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Technical Requirements

• Laptop or desktop computer.
• Reliable broadband internet connection.
• Smartphone for communication and updates.

What We Offer

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits
• Positive and team-oriented culture