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Travel Customer Service Representative

Consult with Tray

Travel Customer Service Representative

Rochester, Minnesota, United States

We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.

In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience. No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment.

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Key Responsibilities
  • Respond to client inquiries via email, phone, and messaging systems
  • Process itinerary changes, cancellations, and special travel accommodations
  • Provide accurate guidance on travel requirements and agency policies
  • Conduct proactive check-ins with clients ahead of travel dates
  • Efficiently manage and resolve customer concerns with professionalism
What We Are Looking For
  • Customer-first mindset with strong communication skills
  • Experience in customer support, hospitality, or tourism preferred
  • Reliable, organized, and capable of multitasking
  • Comfortable navigating online systems and digital booking tools
  • Passionate about travel and delivering excellent service
  • Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.
Technical Requirements
  • Laptop or desktop computer.
  • Reliable broadband internet connection.
  • Smartphone for communication and updates.
What We Offer
  • Work-from-home flexibility
  • Flexible hours
  • Training and mentorship
  • Growth opportunities within a growing travel company
  • Access to industry discounts and travel benefits
  • Positive and team-oriented culture
Vacancy posted 1 day ago
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