Service Writer

Automotive Service Writer

Location: Berlin, CT
Company: Tasca Ford Berlin
Job Type: Full-time
About the Role

Tasca Ford Berlin is looking for a customer-focused Automotive Service Writer to join our growing service team. You'll work directly with customers to understand their vehicle needs, recommend services and repairs, prepare estimates, and keep customers informed throughout the service process.

Join the Ford Family and become part of the Tasca Automotive Group, a family-owned organization with more than 75 years of automotive excellence.
Compensation & Benefits

• $75,000-$100,000
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) with employer match
• Ongoing training and career growth
• Retirement plan
• Parental leave

Responsibilities

• Greet customers and provide a professional, friendly experience
• Listen to and accurately document customer concerns
• Recommend maintenance and repairs based on vehicle needs and service history
• Prepare accurate estimates for labor and parts
• Monitor vehicle progress and provide customers with regular updates
• Coordinate loaner vehicles and verify insurance when needed
• Review repair orders and explain completed work and charges
• Deliver an exceptional customer experience

Qualifications

• 1+ year of automotive service experience
• Previous Service Writer, Service Advisor, or Service Consultant experience preferred
• Ford dealership experience is a plus
• Strong automotive knowledge and customer service skills
• Excellent communication and organizational skills
• Comfortable working in a fast-paced environment
• Basic computer skills and ability to learn new technology
• Positive, energetic attitude and strong work ethic
• High school diploma or equivalent

About Us

Tasca Ford Berlin is part of the respected Tasca Automotive Group, a family-run business with over 75 years of automotive excellence. We are committed to delivering an exceptional service experience to our customers while creating a supportive, high-performance environment where technicians can grow their careers.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.