Information Technology Application Support Specialist

Job Description

Information Technology Application Support Specialist

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Location: Arlington, VA (Hybrid)

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The Association for Uncrewed Vehicle Systems International (AUVSI), the world's largest nonprofit organization dedicated to advancing uncrewed systems and robotics, represents corporations and professionals from more than 60 countries across industry, government, and academia. AUVSI members work across the defense, civil, and commercial sectors.

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We are proud to be the leading trade association serving the growing autonomous vehicle industry, including drones, automated and remotely operated ground and maritime vehicles, and their related components and systems.

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Why Join AUVSI

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Drones, robots, automated vehicles, and more: be part of the technology revolution in one of today's most dynamic industries.

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As the Information Technology Application Support Specialist , you'll play a key role in ensuring AUVSI staff and members are effectively supported across our business applications, technology platforms, and evolving AI and automation environment.

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This entry-level opportunity offers broad exposure to application administration, AI and automation initiatives, web content management, data and reporting, application testing and upgrades, system integrations, technical documentation, IT/AV support, and user training. You'll also have opportunities to step beyond traditional behind-the-scenes IT support by working directly with staff and providing onsite technical support at AUVSI meetings and events.

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We're looking for someone who is sharp, goal-oriented, forward-thinking, technically curious, and excited to learn and grow while working hand-in-hand with staff to move our organization and industry forward.

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The Opportunity to Grow Your IT Career with Us!

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Drones, robots, automated vehicles and more: Be part of the technology revolution in one of the hottest industries today! The Association for Uncrewed Vehicle Systems International (AUVSI) is seeking a high-energy, fast learner and self-starter to join our team. This entry-level position will be key to our organization’s success by ensuring our staff and customers are technically supported on our various business applications and platforms. Use your communication skills to enhance the AUVSI staff technology experience as well as interface with AUVSI members. Let your creative juices flow with broad opportunities in user setup and administration, Internal AI and automation initiatives, data requests, reporting, application testing and upgrades, assisting with system integration, user and system documentation, and problem solving. Climb out of the IT dungeon with opportunities for face-to-face customer service and travel with onsite conference registration assistance and technical support. We are looking for someone who is sharp, goal-oriented and forward thinking to work hand-in-hand with staff to move our industry forward.

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Your Day

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• Work hand in hand with our marketing team to help develop/implement web content and design.
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• Become an expert in the software used to manage the inventory of websites AUVSI has.
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• Design and update webpages in WordPress and other content management systems, working with internal stakeholders to ensure they are current.
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• Maintain AUVSI video and document libraries.
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• Provide technical support for webinars/other meetings as needed.
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• Provide technical support for recording/video editing of presentations.
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• Work in an integral role supporting the AUVSI staff with various software applications, support tickets and projects.
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• Supports the AI and Automation process the broader team is undergoing – working with the customer to understand requirements, the builder to define the logic and then supporting automations that are activated.
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• Maintain an inventory of AUVSI automations and AI use cases, recording the owner, purpose, systems, data involved, and status of each.
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• Monitor automations for failures and data-quality issues, set up alerts, and resolve or escalate issues quickly.
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• Assists in maintaining AUVSI’s helpdesk ticketing and project management system. Support AUVSI staff in designing and building projects in Asana.
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• Acts as a systems resource for all users. Implements and conducts support and maintenance methodologies within various applications; particularly related to all database and automation related systems. Knowledge of SQL is a plus.
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• Provides end user customer support and communication on application statuses, functional issues and data cleanup corrections.
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• Write department SOPs and technical documents for IT related systems and procedures.
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• Assist with in IT/AV needs in office and on site at events/meetings.
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• Deliver regular and customized training to teams within the association.
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• Assist with IT systems onboarding and offboarding, including account provisioning, equipment allocation, access permissions, and related documentation
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• Expand your IT knowledge and experience
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• Assists in the planning, setup, installation, testing, training, deployment in production and development environments.
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• Documents, configures, and manages software and application implementation and updates.
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• Manage special IT projects as assigned
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• Oher duties to make every day a success story!
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Must Haves

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• Bachelor’s degree in Information Technology, Web Design, Computer Science or related technical field.
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• Experience with association management systems and automations, Salesforce and netFORUM a plus.
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• Knowledge of HTML/CSS is a plus.
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• Experience using AI to solve challenges in IT support.
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• Ability to do independent research and problem-solving using available resources - documentation, knowledge-bases or the web for answers to support/coding requests.
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• Experience with association software support.
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• High attention to detail.
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• Excellent customer service skills.
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• Outstanding verbal and written communication skills.
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• Positive attitude with a strong desire to learn more and grow.
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• Non-profit experience preferred
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• Ability to travel up to 10% of the time
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Working Environment

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• Hybrid work environment with four days per week required in the Arlington office.
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• Ability and willingness to travel up to 10% of the time.
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• Periodic onsite IT and audiovisual support at AUVSI conferences, meetings, and events.
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• Collaborative office environment with complimentary snacks and beverages for staff.
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What We Offer

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AUVSI offers a competitive pay and benefits package, including medical, dental, and vision coverage; disability and life insurance; a retirement plan with matching contributions; annual performance bonus opportunities; a flexible work schedule; and a casual dress workplace.

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AUVSI has been recognized as a “Best Manufacturing Association to Work For” by the National Association of Manufacturers' Council of Manufacturing Associations.

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