TikTok Shop - Dispatch Operations Control Supervisor, Sort Center

TikTok Shop - Dispatch Operations Control Supervisor, Sort Center Location: Employment Type: Regular Job Code:

A109273

Responsibilities Coordinate and optimize the flow of inventory, resources, and operational activities across inbound, warehouse, sortation, and outbound functions. Monitor facility-wide capacity and throughput to ensure balanced workflow execution and prevent operational bottlenecks, congestion, or downstream delays. Oversee warehouse space utilization, buffer capacity, and inventory movement to maximize storage efficiency and operational flow. Partner closely with Operations, Transportation, Yard, and Planning teams to align priorities and maintain seamless execution across the facility. Lead operational response efforts during disruptions, including transportation delays, volume surges, system outages, and other service‑impacting events. Dynamically allocate resources and adjust operational plans to minimize business impact and maintain service level commitments. Analyze operational performance data, identify bottlenecks and process gaps, and drive continuous improvement initiatives. Develop and distribute daily operational reports and performance insights to support decision‑making and execution planning. Serve as a key escalation point for cross‑functional operational issues and facilitate timely resolution. Qualifications Minimum Qualifications Associate's degree or above. 3+ years of experience in logistics operations, warehouse operations, transportation, fulfillment, or supply chain environments, preferably within large scale distribution centers, sortation hubs, or e‑commerce fulfillment networks. Strong analytical and problem‑solving skills, with the ability to interpret operational data and make effective decisions in a fast‑paced environment. Proven ability to manage multiple priorities simultaneously and perform effectively. Strong communication and cross‑functional coordination skills, with the ability to align stakeholders and drive operational execution. Preferred Qualifications Bachelor's degree in Supply Chain, Logistics, Operations Management, Industrial Engineering, or a related field. Experience in operational planning, flow control, capacity planning, dispatch coordination, or control tower functions. Experience supporting hub operations, parcel logistics networks, or high‑volume fulfillment centers. Experience using WMS, TMS, labor planning, or operational reporting systems. Demonstrated ability to lead cross‑functional initiatives and drive process improvements through data‑driven decision making. Job Information Base salary range in the selected city: $97,200 - $151,200 annually. Compensation may vary outside this range based on qualifications, skills, competencies, experience, and location. Base pay is one part of the Total Package, and this role may be eligible for discretionary bonuses/incentives and restricted stock units. Benefits may vary by employment nature and country. Employees have day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, and wellbeing benefits. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) candidates: qualified applicants with arrest or conviction records will be considered per federal, state, and local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Criteria that may affect conditional offer: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. #J-18808-Ljbffr TikTok