Dispatcher

Job Description

Job Description

Overview

???? Dispatcher – HVAC, Plumbing & Electrical

Location: Southlake, TX
Schedule: Full-Time | In Office
Department: Customer Service / Operations

Compensation: $18-20/hour DOE

Keep the Day Moving. Keep the Technicians Productive. Keep the Customers Taken Care Of.

Berkeys Plumbing, A/C & Electrical is looking for an experienced Dispatcher who thrives in a fast-paced environment and knows how to keep a busy field-service operation moving.

If you're someone who can look at a packed dispatch board, quickly prioritize what needs to happen next, communicate confidently with technicians and customers, and adjust the plan when the unexpected happens — we want to talk to you.

This is more than assigning calls. Our Dispatchers play a critical role in maximizing technician productivity, improving route efficiency, protecting the customer experience, and helping our HVAC, Plumbing, and Electrical teams succeed every day.

???? You Might Be a Great Fit If...

You genuinely enjoy a fast-moving environment where no two days look exactly the same.

You're organized enough to manage dozens of moving pieces but flexible enough to change the plan when the business needs it.

You're comfortable making decisions, communicating with different personalities, and staying calm when the phones are ringing and the schedule suddenly changes.

Most importantly, you understand that great dispatch isn't just filling empty spaces on a board — it's putting the right technician on the right call at the right time.

???? Technology You'll Use

You'll work heavily in ServiceTitan , including dispatch, scheduling, customer, and technician-management functions. You'll also utilize phone systems, chat platforms, mapping tools, electronic communication systems, and Microsoft Office.

If you're already comfortable living in a ServiceTitan dispatch board all day, that's exactly what we're looking for.

???? Why Berkeys?

Berkeys Plumbing, A/C & Electrical has been serving homeowners throughout DFW since 1975 . Today, our 200+ team members work together to provide exceptional HVAC, Plumbing, and Electrical service across the Metroplex.

We're proud to have been recognized as a Top 100 Workplace in DFW in 2023, 2024, and 2026.

At Berkeys, you'll join an established home-services organization where Dispatch plays an important role in the success of our technicians, customers, and overall operation.

We offer:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• 7 Paid Holidays
• Birthday PTO
• Ongoing training and professional development
• Opportunities for career growth
• Employee recognition and appreciation programs
• A team-oriented culture built around our core values of Trust, Care & Growth

???? Ready to Make an Impact?

If you're an experienced Dispatcher who can think ahead, make decisions, communicate clearly, and keep a high-volume field operation running smoothly, we'd love to meet you.

Apply today and bring your dispatch expertise to Berkeys Plumbing, A/C & Electrical.

Responsibilities

⚡ What You'll Do

As a Dispatcher, you'll take ownership of the daily dispatch board and make real-time decisions throughout the day to keep our field teams productive and our customers informed.

• Manage and optimize the daily dispatch board for HVAC, Plumbing, and Electrical technicians
• Assign and move calls based on urgency, location, technician skill set, workload, and customer commitments
• Keep technicians moving efficiently from one call to the next while minimizing unnecessary downtime
• Monitor technician status, travel time, job progress, delays, and schedule capacity throughout the day
• Review upcoming appointments and prepare future calls to support staffing and capacity
• Review job information before dispatch to ensure technicians have accurate customer, equipment, service, and appointment details
• Quickly adjust schedules and routes when emergencies, cancellations, traffic, extended jobs, or other unexpected changes occur
• Communicate schedule changes, delays, and arrival updates professionally with customers
• Partner closely with technicians, Customer Service, and department leaders to resolve scheduling and operational challenges
• Maintain accurate dispatch notes, technician assignments, call statuses, and follow-up information in ServiceTitan
• Identify potential service emergencies, capacity concerns, and customer escalations and ensure they're handled appropriately

Qualifications

✅ What We're Looking For

• High school diploma or GED required
• ServiceTitan dispatch experience required
• 3+ years of dispatch, scheduling, call-center, or related experience preferred
• Previous experience dispatching field-service technicians strongly preferred
• HVAC, Plumbing, Electrical, Home Services, or similar field-service industry experience preferred
• Experience managing a high-volume dispatch board and multiple service areas strongly preferred
• Strong organizational, prioritization, and problem-solving skills
• Ability to make sound decisions quickly in a changing environment
• Excellent written and verbal communication skills
• Strong attention to detail and accurate documentation
• Comfortable navigating multiple systems and screens simultaneously
• Ability to work full-time in office in Southlake

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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.