Senior Financial Services Representative

Job Description

Job Description

Senior Financial Services RepresentativeLincoln Way East Community Office1712 Lincoln Way East, Chambersburg, PA 17202Be the Difference in Every Customer InteractionF&M Trust is seeking a motivated and experienced Senior Financial Services Representative (Senior FSR) to join our team at our Lincoln Way East Community Office in Chambersburg. This position is ideal for someone who enjoys helping people reach their financial goals, mentoring team members, and creating exceptional customer experiences.As a Senior FSR, you will play a key role in branch operations while serving as a trusted resource for both customers and coworkers. You'll combine relationship-building, account servicing, teller expertise, and operational support to help drive the success of the office.What You'll Be Responsible ForDelivering professional, friendly, and accurate service to customersProcessing a variety of financial transactions while maintaining compliance and security standardsOpening and servicing consumer deposit accountsAssisting with business account needs and branch operational functionsIdentifying opportunities to introduce banking products and services that fit customer goalsActing as an experienced resource and mentor for branch team membersSupporting daily branch operations and ensuring a positive customer experienceBuilding long-term customer relationships through proactive service and financial conversationsWhat Makes You SuccessfulYou thrive in a customer-focused environment and enjoy building strong relationships with the people you serve. You bring a positive attitude, professionalism, and a commitment to helping customers achieve their financial goals. Successful candidates will demonstrate:High school diploma or equivalent requiredStrong communication and interpersonal skillsPassion for delivering exceptional customer serviceAbility to identify customer needs and recommend appropriate solutionsAttention to detail and commitment to accuracyConfidence discussing financial products and servicesAbility to manage multiple priorities in a fast-paced environmentAdaptability and willingness to learn new skillsCollaborative mindset and commitment to teamwork Why F&M Trust?We believe in investing in our employees through comprehensive benefits, development opportunities, and a positive workplace culture.Our benefits package includes:Medical, Dental, and Vision InsurancePaid Time Off available upon hire11 Paid Bank Holidays each year401(k) with Company Match up to 6%Employer-Paid Life InsuranceShort-Term and Long-Term Disability CoverageEmployee Assistance ProgramWellness InitiativesTuition Reimbursement and Educational AssistanceOngoing Learning and Career Development OpportunitiesSimilar Positions May Be TitledRelationship Banker, Personal Banker, Universal Banker, Lead Teller, Head Teller, Branch Banker, Retail Banker, Banking Representative, Customer Service Representative, Branch Operations Specialist, Financial Services Associate, or Community Banker. F&M Trust is an Equal Opportunity Employer – Disability/Vet