Sales Support Specialist

Overview Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros. Benefits Health Insurance: Rely on comprehensive services whenever you need it. 401K Match: Save for retirement with the company's help. Performance Related Bonus: When you have an impact, you can reap the rewards. Vacation: We offer time off to refresh and recharge. Paid Holidays: With paid-time off, local holidays are all the way more relaxing. Plymouth, MI Hybrid Work Freudenberg Filtration Technologies LP Role Sales Support Specialist Responsibilities Sales Support Responsibilities Maintain daily communication with Sales & Engineering team. Prepare and analyses reports including forecasts, pricing, sales and profitability, customer share Monitor market segments and customer trends Prepare presentations, reports, and product materials Verify and maintain pricing files in accordance with contracts and Long-Term Agreements Track and manage NDA renewals Monitor customer portals for scorecards and performance matrix, identifying improvement opportunities Customer Service and Order Management Responsibilities Process customer orders including EDI, ASN, returns, and order confirmations Ensure pricing accuracy and compliance with agreements Monitor and download customer forecast data from portals Coordinate with Planning and Shipping to mitigate delivery risks Manage shipment activities, including expedites, tracking, and proof of delivery Respond to customer inquiries promptly and professionally Investigate and resolve order, pricing, and invoice discrepancies Act as backup for other CSR team members as required Operational and Administrative Responsibilities Create and maintain material master data in SAP Support to Accounting activities including payments, credits, debits and returns Create purchase requisitions for internal and external vendors Setting up new customer accounts Maintain accurate electronic and hard copy records Collaborate with cross-functional teams to improve order processing efficiency Participate in Continuous Improvement initiatives Comply with all Health, Safety, Environment (HSE) requirements Perform other duties as assigned Qualifications Associate’s degree in Business Administration, Supply Chain, Sales & Marketing or related field or equivalent experience 2 to 3 years of experience in a manufacturing or technical environment preferred Proficiency in Microsoft Office, especially Excel (data organization and analysis), PowerPoint, TEAMS Experience with CRM and SAP systems preferred Strong analytical skills to evaluate orders, forecasts, inventory, and demand planning data The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr