Service Support Representative
Indotronix International Corporation
Service Support Representative
Location: Santa Clara, CA 95054 | Contract | Onsite, Mon-Fri 8am 5pm About the Role
Join a dynamic team at the forefront of biotech and pharma support. As a Service Support Representative, you will be the critical link between our customers and internal teams, ensuring an exceptional experience from initial inquiry to resolution. This is your opportunity to sharpen your customer service expertise, collaborate cross-functionally, and gain hands-on exposure to the biotech industry. Responsibilities - Serve as the primary contact for external customer inquiries via designated support channels
- Accurately log and document customer, product, serial number, site, and request details
- Assess and triage requests, ensuring prompt routing to Service, Technical Support, Quality, Commercial, or Order Management teams
- Facilitate intake and processing of customer complaints and return material authorization (RMA) requests
- Respond to general information and status requests, escalating as needed for specialized support
- Maintain timely communication with customers, providing next steps and following up until resolution
- Identify urgent issues and escalate to relevant teams or management
- Support reporting, process documentation, and special projects as assigned Required Skills and Experience - 2 5 years of customer service experience
- Strong problem-solving and multitasking skills
- Proficient in MS Office
- Detail-oriented with excellent verbal and written communication skills
- Experience documenting customer interactions and managing inquiries under deadlines Preferred Skills - Bachelor s Degree
- Experience in Biotech or Pharma sectors
- Familiarity with ERP systems
- Salesforce experience Benefits - Career growth in a leading-edge, fast-paced biotech environment
- Collaborative and supportive team culture
- Opportunity to expand your skills with cross-functional exposure How to Apply
Take the next step in your customer service career! Submit your resume today to join a team committed to delivering outstanding customer experiences in the heart of Silicon Valley. (JSON format)
Location: Santa Clara, CA 95054 | Contract | Onsite, Mon-Fri 8am 5pm About the Role
Join a dynamic team at the forefront of biotech and pharma support. As a Service Support Representative, you will be the critical link between our customers and internal teams, ensuring an exceptional experience from initial inquiry to resolution. This is your opportunity to sharpen your customer service expertise, collaborate cross-functionally, and gain hands-on exposure to the biotech industry. Responsibilities - Serve as the primary contact for external customer inquiries via designated support channels
- Accurately log and document customer, product, serial number, site, and request details
- Assess and triage requests, ensuring prompt routing to Service, Technical Support, Quality, Commercial, or Order Management teams
- Facilitate intake and processing of customer complaints and return material authorization (RMA) requests
- Respond to general information and status requests, escalating as needed for specialized support
- Maintain timely communication with customers, providing next steps and following up until resolution
- Identify urgent issues and escalate to relevant teams or management
- Support reporting, process documentation, and special projects as assigned Required Skills and Experience - 2 5 years of customer service experience
- Strong problem-solving and multitasking skills
- Proficient in MS Office
- Detail-oriented with excellent verbal and written communication skills
- Experience documenting customer interactions and managing inquiries under deadlines Preferred Skills - Bachelor s Degree
- Experience in Biotech or Pharma sectors
- Familiarity with ERP systems
- Salesforce experience Benefits - Career growth in a leading-edge, fast-paced biotech environment
- Collaborative and supportive team culture
- Opportunity to expand your skills with cross-functional exposure How to Apply
Take the next step in your customer service career! Submit your resume today to join a team committed to delivering outstanding customer experiences in the heart of Silicon Valley. (JSON format)
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Support Representative in Santa Clara, CA vacancy
$35 - $40 per hour
...Service Support Representative The Service Support Representative plays a key role in helping the global service organization deliver an outstanding customer experience. This temporary position focuses on the timely intake and triage of external customer inquiries...SuggestedContract workTemporary workRemote work- ...Key responsibilities include: Monitor designated customer support channels and triage incoming external customer inquiries in a timely... ...nature of each request and direct inquiries to the appropriate Service, Technical Support, Quality, Commercial, Order Management, or...SuggestedMonday to Friday
Indotronix International Corporation
Santa Clara, CA1 day ago - 1 week ago Be among the first 25 applicants Job Summary The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services...SuggestedFull timeContract workAll shiftsShift work
- ...Job Info The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized... ...Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet...SuggestedWork at officeWorldwide
Edelman
Sunnyvale, CA3 days ago $44k - $80k
...Client Support Specialist As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment... ...have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase...SuggestedRemote jobFull time- ...Remote Chat & Email Support Representative Pacific Working Capital is seeking a dedicated and articulate Remote Chat & Email Support Representative... ...play a crucial role in delivering exceptional customer service that reflects our core values and helps business owners get...Remote jobFull timeWork from home
- What you’ll do:Job Summary Supports the purchasing funtion by processing purchase order, following up on supplier deliveries, expediting... ..., and assisting in the timely procurement of materials and services.B. Maintains effective communication with suppliers and internal...
$26.5 - $36 per hour
..., decorum and social skills.Ability to master basic selling techniques.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations...Work at officeLocal areaFlexible hoursAloft-Santa-Clara
San Jose, CA3 days ago$75k - $110k
...passionate about consistently delivering exceptional customer service? Are you dedicated to enhancing customer experience by contributing... ...Inside Sales Coordinator , you will have the opportunity to support a dynamic team of commercial HVAC Account Managers throughout pre...Full timeFor contractorsSVM
San Jose, CA21 hours ago$18.75 per hour
...Retail Customer Service Representative/Cashier MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our... ...activities Participate in open and close procedures Support store operations by maintaining loss prevention awareness,...Full timePart timeWork at officeShift workNight shiftDay shift- ...Sales Coordinator Opportunity Performs administrative functions in support of property sales leaders. Sales Manager or Front Office Manager Director of Sales or General Manager Your Focus Promptly answer telephone calls and communicate relevant account information...Full timePart timeWeekend work
Hersha Hospitality Management
Sunnyvale, CA1 day ago - ...focuses on growth, so our people, our business, and our customers can achieve their full potential. Role Summary The Adoption Support Advisor (ASA) partners with Sales, to help customers maximize value from the Siemens Xcelerator portfolio. The role focuses on...Work at officeWork from home
Siemens Mobility
San Jose, CA1 day ago $25 - $30 per hour
...limited to: building and empowering a team that embodies our core values and company culture, supervising and supporting staff, delivering exceptional customer service to parents and families, ensuring the highest quality of care for the children, managing child enrollment,...Full timeWork at officeMonday to FridayAction Day Schools
San Jose, CA21 hours ago- ...Role The Office Administrator supports the Bay Area sales team by ensuring smooth day-to-day office operations while also contributing... .... Facility & Building Liaison: • Monitor the cleaning service by conducting daily building walkthroughs. Act as a liaison with...Full timeWork experience placementWork at office
Sanhua International
San Jose, CA21 hours ago $20 - $24 per hour
...exposure to day-to-day office and business operations, administrative support, and collaboration with the General Administration and HR team.... ...have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance...Hourly payFull timePart timeWork experience placementInternshipSummer internshipWork at officeLocal areaVisa sponsorshipMonday to ThursdayFlexible hoursVisitorscoverage Inc.
Santa Clara, CA21 hours ago- ...Retail Collection Services Representative III The Retail Collection Services Representative III is responsible for the resolution of delinquent... ...and complex collection issues as needed. Provides support to junior positions when management is not available, including...Full timeContract workWork experience placementWork at officeLocal areaRemote workFlexible hoursNight shiftWeekend workAfternoon shiftEarly shift
- ...Oakmont Management Group is seeking a Marketing Coordinator in Santa Clara, CA. You will support the Marketing Department by organizing events, handling inquiries, and assisting with resident move‑ins as needed. Responsibilities include guiding tours, qualifying prospects...
Ivy Living
Santa Clara, CA1 day ago - ...Responsibilities: Provide essential clerical and administrative support. Ensure that appropriate Group Sales materials (e.g., sales... ...assistance to Group Sales management to ensure all catering services exceed guest expectations. Efficiently manage the distribution...Remote work
- ...Goodwill of Silicon Valley is hiring a Customer Service Specialist I to join our Campbell, CA store. This entry-level role focuses on friendly customer service, basic cash handling, and learning store operations in a fast-paced retail environment. You will assist with...
Goodwill of Silicon Valley
Campbell, CA21 hours ago - ...Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members... ...upkeep, maintain accurate records and documentation, support the preparation and delivery of goods or services, gain knowledge...Weekly payRemote workFlexible hoursShift work
TradeJobsWorkForce
San Jose, CA4 days ago $26.52 per hour
...Office Service Representative I Job Locations: US-CA-San Jose Requisition ID: 2026-21370 # of Openings: 1 Category (Portal Searching): Customer Service/Support Position Type (Portal Searching): Regular Full-Time Minimum Salary: USD $23.00/Yr. Fixed Salary: USD $26.52/...Full timeWork at officeLocal areaNight shiftCanon U.S.A., Inc.
San Jose, CA1 day ago$45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home...Hourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hoursGL1
Campbell, CA2 days ago- ...We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing... ...clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with...Weekly payFlexible hoursShift work
TradeJobsWorkforce
San Jose, CA1 day ago - ...A customer-focused company is seeking a Remote Customer Care Representative to support clients by providing excellent service and resolving inquiries. The role involves managing calls, processing orders, and ensuring customer satisfaction. Candidates should have strong...Remote work
Copperhead Grille
San Jose, CA1 day ago - ...Join our team as a Customer Service Associate and deliver outstanding shopping experiences. Assist customers, manage transactions, maintain store standards, and support daily operations. If you have strong communication, organizational, and problem-solving skills, and...
Dollar Tree
Campbell, CA1 day ago - ...Bring your energy to the role of Goodwill Customer Service Representative to perform responsibilities as a Customer Service Representative.... ...Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth....Flexible hours
TradeJobsWorkforce
San Jose, CA3 days ago - ...Sales And Catering Coordinator Performs administrative functions in support of property sales and catering team in an effort to provide timely and accurate service to internal departments and external customers. Potential career path: Sales, Catering or Conference...Weekend workAfternoon shift
$19 - $22 per hour
...Salary DOE: $19.00 22.00 per hour Required Skill: Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Fast paced hospitality and / or Retail experience may be considered. Must posses excellent skills in communication...Hourly payFull timeWork at officeTradeJobsWorkForce
San Jose, CA1 day ago- ...Macy's Women's Clothing Selling Support Macy's is more than just a store. We're a story. One that's captured the hearts and minds... ...journey from start to finish. In addition to delivering exceptional service, you'll help maintain merchandise standards, support fitting...Full timePart timeAll shiftsFlexible hoursAfternoon shift
- ...This position is for a dedicated TSA Support Agent, where you will coordinate with other departments when needed, learn company products and services to better assist others, and manage simple records and enter information accurately. Additional duties include respond...Weekly payFlexible hours
TradeJobsWorkforce
San Jose, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Support Representative. Be the first to apply!
Related searches
- customer relations specialist Santa Clara, CA
- customer service associate Santa Clara, CA
- e-commerce customer service representative Santa Clara, CA
- customer service representative remote Santa Clara, CA
- client service representative Santa Clara, CA
- full time customer service associate Santa Clara, CA
- customer service expert Santa Clara, CA
- client relations specialist Santa Clara, CA
- customer service administrator Santa Clara, CA
- service representative Santa Clara, CA