Customer Operations Specialist

Managing customer orders from receipt through delivery, the full-time remote Customer Operations Specialist will ensure accurate order fulfillment and compliance for major retail and wholesale accounts while collaborating cross-functionally with various internal teams. Key Responsibilities: Oversee the end-to-end order fulfillment process, ensuring accuracy in pricing, items, quantities, and delivery requirements Maintain compliance with retailer-specific order, packaging, and documentation requirements to prevent fulfillment issues Act as the primary operational contact for assigned customers, providing support on orders, inventory, and shipping inquiries Required Qualifications: 2+ years of experience in order fulfillment, sales administration, or supply chain logistics within the consumer packaged goods industry Experience with EDI transactions and processing customer purchase orders in an ERP system, preferably Netsuite Familiarity with third-party warehouses, carriers, and logistics providers Knowledge of beverage industry practices, particularly with major retailers and distributors Proficiency in Google Workspace and Microsoft Office Suite, especially Excel