Customer Service Manager
$75k - $95kUnclassified
Customer Service Manager | Lakewood, NJ $75,000 $95,000 About the Role A media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment. Key Responsibilities System Building & Management Build a customer service system from the ground up Manage the customer service team Handle escalations directly Support Operations Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects Qualifications Strong understanding of the client base's specific needs and communication style Experience building or managing a customer service system and team Comfortable handling escalations and high-volume support issues Strong communication skills Ability to delegate effectively #J-18808-Ljbffr Unclassified
Vacancy posted 4 days ago
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