Contract Office Manager

Contract Office Manager

Location: Seneca, SC

Job Summary: The Contract Office Manager serves as a key liaison between Kimbrell's Furniture and its valued customers, overseeing customer account administration, payment processing, collections activities, and office operations. This contract role is expected to last approximately 2 to 3 months in duration and requires a high level of professionalism, customer service, communication, and problem-solving skills to effectively manage customer accounts while supporting store operations. This position plays a critical role in balancing customer satisfaction with responsible account management and collection efforts.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for customers regarding account inquiries, payments, and contract-related matters.
• Interact with customers in a professional, courteous, and respectful manner while collecting payments and resolving account concerns.
• Monitor customer accounts to identify outstanding balances and initiate collection efforts in accordance with company policies and procedures.
• Follow established collection strategies while maintaining positive customer relationships and promoting customer retention.
• Process payments accurately, including cash, checks, credit card transactions, and other approved payment methods.
• Maintain financial controls through accurate cash handling, balancing, reporting, and recordkeeping.
• Gather, review, and verify customer personal, employment, and credit-related information as required.
• Maintain and update customer account records, payment arrangements, and collection activities with a high degree of accuracy.
• Ensure confidentiality and security of sensitive customer information.
• Assist customers with account questions, payment options, and resolution of billing concerns.
• Support daily administrative and operational functions within the store office.
• Prepare, maintain, and organize reports, documentation, and correspondence related to customer accounts.
• Partner with store leadership to support operational efficiency and customer service goals.
• Assist with training and supporting office staff as assigned.
• Perform other duties as assigned.

Knowledge, Skills, Competencies and Abilities:

• Strong customer service and relationship-building skills.
• Knowledge of collections practices, billing procedures, and account management.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Financial aptitude and understanding of cash management procedures and best practices.
• Ability to work independently and collaboratively within a team environment.

Required Qualifications:

• Previous experience in collections, customer service, account management, office administration, or a related role preferred.
• Knowledge of billing procedures and collection techniques preferred.
• Ability to commit to a temporary assignment lasting approximately 2 to 3 months.
• Must be able to quickly learn company systems, processes, and procedures to contribute effectively in a short-term contract capacity.
• Experience handling cash transactions and maintaining accurate financial records.
• Demonstrated ability to communicate professionally with customers and team members.

About Kimbrell's Furniture:

At Kimbrell's Furniture, our founder's vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a jobif you're looking to make an impactwe invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.