Certified Medical Assistant

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.
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We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
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We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

The Certified Medical Assistant will support our medical office and clinical staff by performing essential tasks in both patient care and administrative roles. This position requires a strong background in clinical assistance, including phlebotomy, medication administration, and general office duties. The ideal candidate will also provide support in telepsychiatry sessions and help manage medication inventory and prescription refill coordination.

We are seeking a full-time Certified Medical Assistant (CCMA/AAMA) to join our Durham team. In this role, you will play a crucial role in supporting both medical and administrative functions within our behavioral health clinic, ensuring a smooth and responsive experience for clients and medical staff alike. If you are a compassionate and skilled Certified Medical Assistant (CNA certification not accepted), with experience in phlebotomy and a current CPR certification, this is an opportunity to contribute to meaningful care in a community-focused environment.

• Clinical Support :

  • Assist in medical office visits, take vital signs, and perform phlebotomy and specimen processing.
  • Conduct CLIA-waived testing and administer intramuscular injections as needed.
  • Manage sample medication inventory and coordinate prescription refills and prior authorizations.
  • Assist with telepsychiatry appointments, ensuring all equipment and patient setups are complete.

• Medication and Treatment Coordination :

  • Maintain Medical Administration Records (MAR) for injectable medications.
  • Track Clozapine patients, coordinate lab screenings, and communicate results to providers and pharmacies to ensure continuity of care.
  • Manage proper medication disposal procedures for agency stock.

• Administrative Support :

  • Provide administrative support for medical office activities, including patient scheduling and communication.
  • Assist with inventory management and stock of medical supplies.
  • Coordinate medical record requests from previous facilities and support patient education initiatives.

• Team Collaboration :

  • Support providers and clinical staff with prescription refill requests and additional tasks as needed.
  • Travel to other clinic locations as needed to ensure consistent patient care across sites.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $19.10 - $24.53

Placement within the range is based on licensure level, education, and experience .

What You Can Expect

• Provide hands-on patient care, including taking vital signs, drawing blood, and giving injections.
• Support providers with telepsychiatry visits, prescription refills, and medication management.
• Help with scheduling, patient communication, and maintaining medical records.
• Work as part of a caring team to deliver quality behavioral health services.

Responsibilities

• Assist patients during medical visits by taking vital signs, drawing blood, and collecting lab samples.
• Administer injections, perform basic lab testing, and maintain medication records.
• Schedule appointments, update patient records, and answer patient questions.
• Support providers with telepsychiatry visits, prescription refills, and other daily clinic tasks.

Qualifications

• Certification : Certified Medical Assistant (CCMA or AAMA required); CNA certification is not accepted.
• Experience : Proven experience in phlebotomy; prior behavioral health or medical office experience is preferred.
• Certification : Current CPR certification required.
• Skills : Strong organizational skills, attention to detail, and a commitment to patient-centered care.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.