Busser

Busser

The Busser is responsible for overall preparation of condiments, food delivery and presentation of the food items

Responsibilities

Principal Activities & Responsibilities

• Learn and focus on the Sequence of Service and restaurant standards.
• Full knowledge of all food and beverage offerings.
• Review any changes to menu and/or specials.
• Greet and seats guests when needed.
• Bus tables as necessary.
• Independent cashier.
• Prepare and/or delivers guest's beverage order.
• Promptly deliver guest's food and beverage order ensuring quality and accuracy.
• Attend to guest during their entire experience.
• Maintain cleanliness and organization of restaurant and lounge area.
• Complete all required side work.
• May be required to be responsible to work with cash and turn in balanced.
• Follow all safety policies and procedures.
• Maintain appearance standards as outlined in the employee handbook.
• Provide information and explain all marketing promotions.
• Provide courteous service and be cordial to all team members and guests.
• Effectively communicate orally and in writing.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest and operational needs.
• Maintain a friendly and warm demeanor at all times.
• Must be able to multi task and prioritize departmental functions to meet deadlines.
• Responsible for maintaining a consistent, regular attendance record.
• Must be able to cross-train in other areas of the hotel.
• Must be able to maintain confidentiality of information.
• Engage and participate in training.

Qualifications

Minimum Job Requirements

• Must be at least 18 years of age.
• High School Diploma or GED.
• Ability to read and understand English.
• Must be able to understand and follow verbal and written instructions.
• Minimum six months experience working in a restaurant environment.
• Knowledgeable in handling kitchen equipment.
• Operate and clean related kitchen equipment.
• Must possess reasonable ability to communicate in English.
• Must have employment eligibility in the U.S.

Royal Lahaina Resort