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Field IT Ops Lead - End-User & Incident Resolution

$79.4k

ASM Research, An Accenture Federal Services Company

A leading IT support firm is seeking a Field Office Support Lead to manage IT operations and technician dispatches in Springfield, Illinois. This role involves overseeing troubleshooting, coordinating field support, and training a team of technicians. Candidates should have a Bachelor's degree in IT or related field and at least 8 years of experience in incident management. Strong ITIL knowledge required. Compensation ranges from $79,400 to $79,931, reflecting experience and qualifications. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 2 days ago
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