Call Center Representative

Call Center Representative/Sales Development Rep

As a Call Center Representative/Sales Development Rep you will be a key contributor to our enterprise wide sales initiative. We are looking for someone with a proven track record and hunger for success in our industry. The goal is to drive sustainable financial growth through boosting sales and forging lasting relationships with our customers. This is a full time in office role based in Surprise.

What You'll Do:

• As the Sales Development Representative (SDR), you will take ownership of nurturing and cultivating relationships with our prospects throughout their entire journey, from initial contact to post-sale support. Your pivotal role involves creating a well-structured sales funnel through proactive prospecting, ensuring a steady flow of activity and opportunities for our sales team.
• Employ various strategies to generate appointments and drive traffic by meeting departmental activity targets utilizing outbound calls, online inquiries, and other lead-generation techniques.
• Effectively communicate with prospective customers to understand their needs, answer inquiries, and provide information about our RV products and services.
• Utilize provided scripts and talking points for both initiating and receiving phone calls.
• Proactively make 8-10 outbound calls per hour with the primary objective of scheduling sales appointments.
• Utilize the CRM system to record and manage customer information, appointments, calls, and sales interactions. Maintaining accurate and up-to-date data is essential for efficient follow-up and tracking.
• Stay up-to-date with all ongoing marketing campaigns and promotions. Align your efforts with marketing initiatives to leverage their impact on lead generation and sales conversion.
• Regularly track and analyze your personal performance metrics, including appointments scheduled, calls made, sales achieved, and customer engagements.
• Be receptive to coaching and work closely with the Sales Development Manager to improve departmental success.
• Ensure complete customer satisfaction by helping to proactively manage online reputation through review sites and social media outlets.
• Collaborate with sales team to ensure total department symbiosis and ensure a seamless journey from initial contact to sale.
• VinSolutions experience is a huge plus!

What You Need to Have for the Role:

• Clear and concise written and verbal communication
• Results driven and motivated for sales
• Excellent customer service
• Effectively manages responsibilities with time management to reach goals
• Ability to multi-task while demonstrating strong organizational skills
• Has prior CRM experience and is very computer savvy
• Previous sales experience a plus
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Bilingual (Spanish Speakers) is a PLUS

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $35,000 - $55,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.