Brokedown Palace - Server

Server Position

Provide friendly and responsive service to create an exceptional experience for all of our guests by having extensive food and beverage knowledge, energetically interacting with guests, taking orders and effectively running multiple tables. You will need to be quick on your feet (literally and metaphorically) and have a polite yet fun attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we'd like to meet you!

Responsibilities

• Greets guests in a positive, friendly manner, making them feel welcome.
• Guide guests through all phases of their experience at our venue.
• Exhibit proper knowledge, service techniques and delivery of Food and Beverage offerings.
• Describe Food and Beverage features on a daily basis.
• Provide top notch service to multiple tables at a time
• Work alongside bussers in clearing and re-setting tables.
• Work with a sense of urgency at all times to provide anticipatory service which anticipates the guests' needs and appreciates the fine details of service.
• Communicate with management regarding all customer needs comments or incidents.
• Follow all procedures and policies set forth by the company, division and Health Department following all health and safety regulations.
• Perform all opening and closing duties as assigned

Other Functions

• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Complying with health and food safety standards, restocking items, cleaning
• Provide great customer service, company policies & procedures
• Be a positive, upbeat, and personable person at all times while working.
• Be able to stay calm and collected in what could at sometimes be a stressful environment.
• Take on other responsibilities as assigned by Management

Physical Functions

• Ability to stand/walk a minimum of 8 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 8 hours or as needed.
• Be able to lift and carry multiple items ie: heavy plates and tray of drinks
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Work in both warm and cool environments
• High levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Qualifications/Requirements

• At least 21 years old
• Have a minimum of 3 years serving experience
• Ability to work quickly while maintaining safety standards and procedures
• Ability to work daytime and nighttime shifts that may last into the later hours of the night
• Weekend availability is necessary
• Ability to work consistent schedule at least 4 days per week
• Does high-quality work while unsupervised
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed
• Able to handle money accurately and operate a point-of-sale system
• Able to work in a busy restaurant environment
• Minimum 2-3 years of high-volume serving experience
• Able to work in a standing position for long periods of time
• Ability to provide top notch customer service in a fast-paced environment
• A positive attitude and ability work well under pressure with all restaurant staff

Compensation Details

• Compensation: $12.62 hourly, plus tips.
• Get Paid $ to Refer your Friends* 50% dining discounts during shift 25% dining discounts at other Happy Hospitality locations
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options** Paid time off vacation and sick** Free Uniform (Up to two branded T-Shirts) **Eligibility based off of time in position and average hours worked *Referred Employees Must Be in Good Standing

Department: Front of House Reports to: General Manager Status: Variable Hour FLSA Code: Non-exempt Location: Chicago Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States.