Shift Lead

Shift Lead

Rocket Carwash, a homegrown Nebraska company that has been voted "Omaha's Best" 3 years in a row, is expanding at a meteoric rate. Our growth and success can be directly attributed to our team of energetic, positive, and customer-oriented people who strive, on a daily basis, to identify ways to set ourselves apart from the competition. With this company, and for the right person, both personal and professional growth have no limits!

We are a collection of fun, motivated, and diverse-thinking entrepreneurs, looking for other ambitious leaders to join our management training program. As a Shift Lead at Rocket Carwash, you'll have the opportunity to show us your potential and learn new personal and professional skills for career advancement that can't be matched.

At Rocket, the vast majority of our current management team began their careers in entry-level positions because we believe in training, promotion, and advancement of our people. We are committed to the principle of servant leadership. Our leaders are boots on the ground professionals who appreciate the opportunity to train, recognize and promote. Come join us because we invest in you as an individual both in and out of the workplace!

Daily Responsibilities:

• Utilizes highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving solutions to achieve goals
• Be a Rocket Carwash expert; consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus.
• In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training to guarantee a world-class carwash experience.
• Represent the brand with the utmost integrity
• Establish supportive and productive relationships with team members
• Maintain awareness and compliance with all safety regulations and policies
• Seeks out feedback and proactively engages in opportunities for career development
• Relay customer inquiries and issues to management while assisting in quick and timely resolutions
• Lead all aspects of the carwash when placed as the primary manager on duty
• Supervise and execute opening and closing procedures
• Oversee cash and security management
• Regularly review and provide feedback on processes and procedures
• Adhere to the Rocket dress code and attendance policy
• May be asked to perform basic to intermediate level maintenance tasks
• Perform all other duties requested by your direct report

Qualifications:

• Displays high energy in all tasks and duties performed with a willingness to exceed customer service expectations with all interactions with customers
• Be dependable with strong leadership and communication skills
• Can problem-solve situations and provide sound resolution
• Be people-oriented and enjoy interacting with team members and working on group projects
• Provides prompt feedback when noticing something that needs to be fixed
• Enjoys taking on challenges
• Be adaptable and flexible. This role can experience frequent shifts in direction
• Is a natural leader who fosters teamwork and maintains a safe but fun team environment
• Is detail-oriented and able to focus on small details while understanding the bigger picture
• In-depth training will be provided to effectively fulfill all responsibilities for this position

Knowledge, Skills, and Abilities

• Demonstrates attention to detail
• Ability to analyze written and verbal instructions
• Ability to write, present, and respond to customers and staff members in a professional manner
• Ability to manage, train, and support other car wash personnel
• Conveys positivity and leads by example

Compensation

• This position is Full-Time, starting at $17.00 per hour + competitive sales-based earnings & performance-driven bonus structure!

Perks & Benefits of working with Rocket:

• Flexible shifts and scheduling; we are willing to work around school schedules! (Day, Evening, Weekend, Full-Time, and Part-Time)
• Employee Referral Program- Earn up to $1,000 for each referral!
• Manager Training and Development Programs for fast-tracked career advancement
• Discounted car wash memberships
• Rocket Car Wash is a subsidiary of City+Ventures portfolio of businesses. All Rocket employees are eligible for the following discounts at our sister companies:
  • Nine Zero Properties; you are eligible for 10% off rent for you and family
  • 88 Tactical; 10% off founders select membership, 50% off range time, 20% off classes + private lessons, 10% off room rentals, 20% off armorer services, 5-10% off retail sales
• Full-time employees are immediately eligible for:
  • Medical, dental, vision, short-term and long-term disability, critical illness, and accident insurance coverages
  • Life Insurance - paid for by the company
  • 401(k) with IMMEDIATE 4% company match and vesting

Equal Opportunity Employer

Rocket Carwash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training