Program Support Specialist

About Us At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity, adaptability, respect, and psychological safety. Our strong foundation and extensive experience position us as a beacon of positive change in the community. Position Summary The Program Support Specialist provides administrative and program support to ensure the effective delivery of Pathway Resource Center's community outreach programs and services. This temporary, part‑time position assists staff with daily program operations, participant communication, record‑keeping, data entry, and general office support. The ideal candidate is organized, dependable, compassionate, and enjoys working in a fast‑paced nonprofit environment while serving diverse populations. Reports To Director of Business Operations Duties and Responsibilities Program Support Provide administrative support for daily program operations. Assist with participant recruitment, registration, scheduling, and attendance tracking. Prepare program materials, packets, forms, and supplies. Attend community events to recruit participants. Maintain accurate program records and participant files. Assist staff with coordinating community outreach activities and special events. Support program setup, breakdown, and logistics as needed. Monitor inventory of program supplies and notify leadership when replenishment is needed. Administrative Support Answer and direct incoming phone calls and respond to general inquiries. Make phone calls and send emails. Greet visitors, clients, volunteers, and community partners professionally. Perform data entry with a high level of accuracy. Prepare correspondence, reports, spreadsheets, and other documents. File and maintain electronic and paper records. Assist with copying, scanning, mailing, and other office functions. Support scheduling of meetings and maintain shared calendars as assigned. Communication & Customer Service Communicate professionally with staff, participants, volunteers, and community partners. Provide excellent customer service while maintaining confidentiality. Respond to participant questions and direct individuals to appropriate resources. Assist with distributing program information through phone, email, and other communication channels. Other Duties Assist other departments during community events and organizational initiatives. Perform additional duties as assigned in support of the organization's mission. Qualifications High School Diploma or GED required. Previous experience providing administrative or program support preferred. Strong organizational and time‑management skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic computer applications. Ability to maintain confidentiality and handle sensitive information. Ability to work independently while contributing positively to a team. Reliable transportation is preferred. Ability to successfully pass a criminal background check. Position Details Employment Status: Temporary, Part‑Time Schedule: 4 hours per day (approximately 20 hours per week) Compensation: $17.00 per hour Effective Dates: Now – December 18th, 20206 Essential Skills & Abilities Ability to support multiple programs simultaneously. Strong organizational and coordination skills. Attention to detail and accuracy. Ability to prioritize work and meet deadlines. Flexibility to adapt to changing program needs. Excellent interpersonal skills. Professional verbal and written communication. Strong customer service orientation. Ability to work effectively with individuals from diverse backgrounds. Ability to maintain positive relationships with staff, volunteers, participants, and community partners. Data entry and record management proficiency. Document preparation and filing proficiency. Scheduling and calendar management skills. Office organization and inventory tracking skills. Proficiency with Microsoft Word, Excel, Outlook, and Google Workspace. Ability to learn nonprofit databases and software systems. Accurate keyboarding and data entry skills. Comfortable using email, shared drives, and online meeting platforms. Excellent people skills with a detail‑oriented mindset. High degree of organizational skills and personal assertiveness. Dependable, confidential, and honest. Team player who follows directives without controlling interactions. Ability to respect others while maintaining personal boundaries. Understand the importance of mutual respect in creating a harmonious work environment. Prioritize delivering quality work and accountability for decisions and actions. Ability to work positively within a team and handle conflict resolution. Positive attitude and friendly, service‑oriented personality. #J-18808-Ljbffr PATHWAY TO THE FUTURE LEARNING CENTER INC