Field Service Engineer

We're looking for a Field Service Engineer to deep-dive daily system-level investigations for the Drone system at our commercial operations sites, driving improved reliability within our ultra-fast drone delivery operations.


This role will be responsible for troubleshooting drone issues observed within operations and rapidly finding solutions to safely return the drone to service. Additionally, this role will be responsible for supporting new drone delivery sites by provisioning site equipment, programing check flights and verifying nominal performance before commercial operations start. This role sustains the larger organization by ensuring a high degree of technical reliability within drone operations, working closely with design engineering/service engineering staff and powering a flywheel of continuous improvement in the drone system design. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.


This role is a core member of the Product Support Organization (PSO) Engineering team, serving as the first line between operator/maintainer experiences and design engineering improvements or mitigations. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Must Haves:
• Experience troubleshooting and debugging technical systems
• Experience scripting in modern program languages (Python)
• Strong communication and writing skills
- Ability to travel up to 30% of the time


Nice to Have Skills & Experience

Nice to Haves:
Aviation or Aerospace experience
Experience with drone systems
Experience in project management
Experience working with operations teams to resolve urgent issues
Use of engineering project management software such as JIRA, Confluence, or other Agile tools


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.