SERVICE MANAGER
Smith Automotive Group
Service Department Manager
Job Brief
Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
Manages Service Department processes to ensure internal and external customer satisfaction
Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
And other duties as assigned
Qualifications
3+ years' experience in a related Service Department operation
Proficiency with Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
Valid Driver's License and a clean driving record
Benefits
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
Strong pay plan! Based on experience!
Monthly Bonuses
Health Medical, Dental & Vision Insurance
Life and Disability Insurance
401K Retirement Savings Plan
Paid Time Off
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