Housekeeping Manager

Job Description Summary The Housekeeping Manager (HM) works within the department to supervise the housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area. Responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager’s focus is on guest and associate satisfaction, expense control, and product quality. Essential Functions Operational Leadership Assist in managing the daily operations of the Housekeeping Department to ensure exceptional service, cleanliness, and overall guest satisfaction. Ensure guest rooms, housekeeping areas, public spaces, and back‑of‑house areas are cleaned, serviced, and maintained in accordance with established Sonesta brand standards through regular inspections and quality assurance walkthroughs. Monitor housekeeping operations to ensure compliance with all company policies, procedures, safety standards, and sanitation requirements. Maintain appropriate inventory levels of linens, guest supplies, cleaning products, and operating equipment while implementing effective cost‑control measures. Accurately monitor and communicate guest room status updates to the Front Office to support efficient room availability and guest service. Foster teamwork and collaboration through effective communication and coordination with other hotel departments. Respond promptly and professionally to guest concerns and service recovery situations, ensuring appropriate follow‑up and resolution. Serve as Manager on Duty (MOD) as assigned and respond effectively to emergencies and operational challenges. Maintain professional appearance and grooming standards consistent with company expectations. Strategy and Planning Develop and manage weekly employee schedules based on staffing guidelines, labor forecasts, occupancy levels, and business demands. Adjust staffing plans as needed to maintain operational efficiency while controlling labor costs. Conduct regular inventories of linens, supplies, and equipment to support operational effectiveness and budget objectives. Analyze guest satisfaction scores, cleanliness ratings, inspection results, and operational metrics to identify improvement opportunities and implement action plans. Monitor productivity levels, identify operational challenges, and implement solutions that improve department performance and service delivery. Financial Management Assist the Executive Housekeeper in developing and managing the department's annual operating budget. Monitor departmental performance against budgeted labor, expenses, and productivity targets. Manage staffing levels and labor resources to achieve operational goals while maintaining financial objectives. Participate in forecasting, planning, and budgeting processes that support the overall financial success of the hotel. Identify opportunities to reduce costs, increase efficiency, and improve departmental profitability while maintaining service standards. Team Leadership and Development Support the recruitment, hiring, onboarding, training, and development of housekeeping team members. Ensure employees receive appropriate training on company policies, service standards, safety requirements, and operating procedures. Create a positive and inclusive work environment that promotes engagement, accountability, and teamwork. Conduct daily pre‑shift meetings to communicate hotel activities, occupancy levels, service expectations, and departmental priorities. Monitor employee performance and provide coaching, feedback, and recognition to encourage professional growth and achievement. Assist in conducting performance evaluations and developing performance improvement plans when necessary. Address employee concerns promptly, fairly, and professionally in accordance with company policies and employment practices. Promote employee retention by fostering a culture of respect, communication, and continuous improvement. Leading with Passion Collaborate effectively with hotel leadership, department managers, and corporate support teams to achieve operational and business objectives. Lead by example by demonstrating professionalism, accountability, integrity, and respect in all interactions. Inspire team members to deliver exceptional service and consistently exceed guest expectations. Support and promote Sonesta's mission, values, and service culture. Encourage innovation, continuous improvement, and a commitment to excellence throughout the department. Champion a workplace culture focused on teamwork, guest satisfaction, employee engagement, and operational excellence. Physical Requirements Must be able to occasionally lift, carry, push, pull, or move items weighing up to 50 pounds. Must be able to frequently lift or carry items weighing up to 20 pounds. May be required to push or pull carts and equipment weighing up to 200 pounds. Requires frequent standing, walking, bending, stooping, kneeling, reaching, climbing stairs, and moving throughout various areas of the hotel. Must be able to work in a fast‑paced environment and perform duties requiring physical activity throughout the shift. Work Schedule Requirements Must be flexible to work varying schedules, including weekdays, weekends, evenings, holidays, and overnight shifts as business needs require. Availability to work extended shifts, including shifts of 10 to 12 hours, may be required. Must be available to respond to operational and emergency situations when necessary. Education and Experience High School diploma or equivalent required; some college coursework preferred. Minimum of two (2) years of experience as a Housekeeping Supervisor or in a comparable hospitality leadership role required. Hotel housekeeping experience strongly preferred. Previous experience leading teams, managing schedules, and overseeing departmental operations preferred. Qualifications and Skills Excellent verbal and written communication skills. Strong interpersonal, customer service, and relationship‑building skills. Exceptional organizational skills and attention to detail. Strong analytical, problem‑solving, and decision‑making abilities. Demonstrated leadership, coaching, and team development skills. Working knowledge of hotel housekeeping operations, procedures, and industry best practices. Knowledge of workplace safety, sanitation, and OSHA requirements. Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Ability to prioritize multiple tasks and effectively manage competing demands in a fast‑paced environment. Benefits Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr Sonesta International Hotels