Front Desk Agent

Concierge PositionLOCATION: Downtown Austin - Market District/Seaholm District.SCHEDULE: Open availability to cover morning (7am to 3pm) and afternoon (3pm to 11 pm) shifts. Weekdays and weekends.PAY RATE: $22 per hour.ABOUT USWorth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.ABOUT THE ROLEWe are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.WHAT YOU'LL DOProvide warm, professional service to residents, guests, and vendors.Manage building access and guest/vendor check-ins.Assist residents with questions, requests, and coordination of authorized vendor access.Maintain confidentiality and uphold resident privacy at all times.Respond effectively to resident concerns and emergency situations, escalating when needed.Log daily activity, packages, and deliveries accurately in BuildingLink.Contribute ideas to enhance services and improve the resident experience.Support resident relations through timely follow-up and issue resolution.