Front Desk Agent

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. Chatham Bars Inn is also renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. DESCRIPTION: The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check-in and checkout process for guests is handled efficiently and professionally. The Guest Service Agent is responsible for but not limited to managing keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Forbes Travel Guide, Preferred Hotels & Resorts, and AAA. Provide quotes for room rates and up-sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping Department. Verify that the correct charges are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Respond to and manage phone activity including providing general knowledge to callers. Provide administrative, reception and program support to management and staff. Smile and greet guests in a welcoming manner and use the guest?s name. Resolve guest complaints within scope of authority; otherwise refer the matter to the management. Register and assign rooms to guests. Always maintain a professional appearance. REQUIREMENTS: Superior customer service skills Ability to multi-task Ability to work well in a fast-paced environment Strong attention to detail and organization Excellent computer skills and telephone etiquette Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction Well-groomed Able to stand for long periods of time during shift(s) Previous experience preferred but not necessary Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.