Hotel Operations Agent (FCC)

Job Description

Job Description

Meet ShowboatShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.Showboat Core ValuesHere are Showboat we are always......1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.4) Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.What does an Hotel Operations Agent do?Your part-time position is still a part of the calm, capable hub for guest communications while keeping a watchful eye on the Fire Command & Suppression System. Your work helps the resort run smoothly—and keeps everyone safe. When the pace picks up-busy arrivals, quick questions, or an unexpected alert-you stay cool, communicate clearly, and keep everyone pointed in the right direction. By shift end, notes are clean, handoff is clear, and the next teammate can step in without missing a beat.What you'll bringMust be 18 years of age or olderStrong customer service, problem-solving, and attention to detail in a fast-paced environmentProficiency with Word, Excel, PowerPoint, and Outlook; excellent English communicationAbility to work a rotating schedule (evenings, weekends, holidays, extended hours)Must be able to speak, read, write and communicate in English to adequately perform the duties of the jobKey responsibilitiesMonitor the Fire Command Center and respond to alarms using established emergency response protocolsReport system issues, document incidents/checks, and coordinate with emergency services and internal teams when needed including implementation of emergency procedures, including evacuation protocols and lockdownSupport guest and resident communications: inquiries, room availability, upgrades, billing questions, and special requestsUse hotel property management and reservation systems for accurate bookings, changes, and cancellationsTrain/mentor new team members on safety, reservations, and service standards as assigned