Customer Service Associate

Customer Service Representative

Fab Fours continues to grow, and we are looking for our next dynamic Customer Service Representative to join our team in Lancaster, South Carolina. Our Customer Service Representatives are responsible for assisting customers via phone and email, with any warranty or product questions. As a Customer Service Representative, you will get to learn the customer base and the business structure of Fab Fours with accurate information. If you are looking to share the cool, have a passion for off-roading products, and want to be somewhere with significant growth- this is the team for you!

Key Responsibilities:

• Resolve customer issues via phone and email.
• Strong communication skills are a must to greet customers warmly and identify reason for calling.
• Suggest solutions and troubleshoot over the phone. Work closely with our Quality and Engineering team to resolve issues and record all data.
• Communicate all needed updates to products, manuals, or travelers.
• Answer questions about warranties or terms of sale.
• Advise customers about Fab Fours' product and company.
• Add and update dealers on the website.
• Assist customers with the status of purchase orders, placement of small part orders & check vendor portals.
• Assist customers with a return authorization, customer check credits and record them.
• Must have prior customer service experience, automotive preferred.

WIFM (What's in it for me):

• Monday through Friday schedule, 8am-5pm
• Starting pay $20.00+/hour DOE
• 10 paid holidays
• Scaling PTO policy, medical/dental/vision benefits, employer sponsored short term and long term disability, matching 401(k), and more!

Fab Fours is a division of the Warn Group, and is an Equal Opportunity Employer.

As an Equal Opportunity Employer, Warn Industries is committed to providing FMLA and equal opportunities for all applicants. Warn Industries recruits, hires, trains, and promotes team members in all job classifications without regard to age, race, color, marital status, religion, sex, gender, sexual orientation, national origin, disability, veteran status or any other status protected by law.